[Hiring] Principal Engineering Program Manager IS - Voice Services @Providence

Role Description

The Principal Engineering Program Manager will work with their Engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. The scope of this role is both broad (across a business unit) and deep (in terms of technical, process and continuous improvement required to develop and build enterprise wide IS services). Their responsibilities span the life of the solution or service and include:

• Collaboration with Engineering and business stakeholders
• Engaging with caregivers
• Working with Engineering to define the solution or service
• Managing the release
• Establishing the solution/service's identity in the ecosystem
• Connecting with and supporting the caregiver community

This role requires deep contact center knowledge and familiarity with leading contact center projects, strategy, and architecture. Expertise in Cisco/Webex strongly preferred.

Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• Minimum 8 or more years of related contact center experience

Requirements

• Master's Degree or an equivalent combination of education and experience (preferred)
• Experience in a Healthcare environment (preferred)

Benefits

• Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

Learn more at providence.jobs/benefits .