[Hiring] Principal Client Onboarding & Implementation Manager @Ometria

Role Description

Reporting to the VP of Professional Services, you'll be the most senior post-sales technical delivery resource in North America, owning the end-to-end onboarding and integration of our largest and most complex enterprise clients.

• Own enterprise project delivery end to end.
• Lead onboarding and integration projects for our most complex North American enterprise accounts, managing all internal and external stakeholders to agreed timelines and deliverables.
• Create and maintain detailed project plans that account for the complexity of multi-market, multi-stakeholder environments.
• Proactively identify and manage risks throughout the project lifecycle, escalating where needed and resolving blockers before they become client issues.
• Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented with clear alerting and maintenance in place.
• Drive stakeholder alignment and client confidence.
• Build and maintain strong relationships with both technical stakeholders (CTOs, Directors of Digital, tech agencies) and commercial stakeholders (CMOs, Marketing Directors) at enterprise level.
• Lead client meetings with clear agendas, structured talk tracks and timely follow-up.
• Set and manage expectations clearly throughout — on timelines, deliverables and communication cadences.
• Provide regular, accurate visibility on project status and client sentiment to the VP of Professional Services and the wider CS and Sales leadership.
• Collaborate across North America and EMEA.
• Act as the primary PS contact for the North American CS, Sales and Solutions Architecture teams, providing technical project expertise and joining client conversations when needed.
• Work closely with the EMEA Professional Services team, contributing to shared processes, documentation and knowledge.
• Feed client and delivery insights back into the product and engineering teams to help shape how we develop and improve the platform.
• Raise the bar on PS practice.
• Take ownership of reviewing and improving delivery processes, documenting changes and measuring their impact.
• Contribute to how we onboard, train and develop the wider PS team.
• Share your experience and approach generously. Collaborate with Product to ensure we deliver best-in-class integrations, channelling feedback from the field into roadmap decisions.

Qualifications

• 7+ years of technical project management experience in an enterprise SaaS organisation, with a track record of delivering complex integrations for large, multi-stakeholder clients — ideally in retail, ecommerce or MarTech.
• Technical depth — you have a strong working knowledge of APIs, data feeds and system integrations, and can hold your own with technical stakeholders.
• Stakeholder gravitas — you're credible and comfortable with senior commercial and technical stakeholders alike.
• Project management rigour — your plans are detailed, your risk logs are accurate and your clients always know where things stand.
• Retail and ecommerce fluency — you understand how retailers are structured, how their tech stacks work and what they ultimately care about.
• Organised and accountable — you manage a complex portfolio without dropping balls.
• A collaborator who operates independently — you're part of a global team but you're the only PS person in your region.

Benefits

• Unlimited paid time off.
• Health Insurance.
• Dental.
• Vision.
• Mental Health Support.