[Hiring] PMO Quality and Governance Coordinator @BlueCross BlueShield of Tennessee

Role Description

If you love working in a collaborative environment, turning process into progress, this role puts you at the center of how we keep our Project Management Office operating with consistency, integrity, and measurable quality. As the PMO Quality and Governance Coordinator (G-9), you’ll:

• Monitor quality and compliance standards.
• Analyze and report performance trends.
• Strengthen processes through clear documentation, testing, and training.
• Identify high-value improvements that accelerate automation, strengthen reporting, and reduce manual effort.

We’re looking for someone who is organized, detail-driven, and comfortable working independently—someone who is accurate, can translate data into actionable insights, and can communicate findings to management. You must be confident using modern tools and have strong Microsoft platform skills, especially Excel, PowerPoint, and SharePoint. Experience with Visio, ADO, MS Copilot, and MS Power Platform is a plus.

Our PMO, comprised of over 30 dedicated professionals, actively fosters a positive and supportive atmosphere. We are committed to professional growth through role-based learning initiatives and a PMO-sponsored mentoring program.

Notes:

• We welcome candidates from any time zone, as long as you’re able to align your schedule with Eastern Time (EST) working hours.
• Sponsorship is not available for this role.
• While we are a remote‑first organization, this role will require an on‑site confirmation interview.

Qualifications

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a Healthcare and/or Information Technology (IT) environment.
• Experience in business analysis, project management, or quality control within EIT at BCBST is preferred.
• Experience in similar functions within a healthcare or IT environment is a plus.
• Intermediate to advanced proficiency with Microsoft platforms, including SharePoint, Visio, and Excel (PivotTables and formulas).
• Familiarity with Azure DevOps (ADO), Microsoft Copilot AI Agents, the Power Platform, and/or project management tools is a plus.
• Experience documenting and refining processes, as well as delivering training to support consistent adoption and continuous improvement is preferred.

Requirements

• Strong written and verbal skills to summarize deficiencies, document processes, and engage with stakeholders.
• Strong interpersonal and organizational skills, with experience working in cross-functional teams to achieve shared goals.
• Ability to follow minimal instructions and work independently is required.
• High degree of accuracy in monitoring compliance and identifying work output discrepancies.
• Use root cause analysis to diagnose the issue and recommend potential solutions.

Company Description

BCBST BlueCross BlueShield of Tennessee, Inc. is committed to recruiting, hiring, training, and promoting individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices.

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity.