[Hiring] Payments Project Manager @EverCommerce

Role Description

Reporting to the Head of Payments, the Payments Project Manager is responsible for the structured delivery of discrete payments projects and initiatives across the EverHealth portfolio. You will receive project direction from Payments leadership, then own the execution: building workplans, managing timelines, coordinating cross-functional teams, and closing out projects with clear, documented outcomes. This role does not own payments strategy, program design, or customer journey architecture—it owns execution.

Responsibilities

• Maintain project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths; proactively surface blockers and solutions.
• Coordinate cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery.
• Run structured project kick-offs in partnership with Head of Payments, working sessions, and retrospectives; document decisions, action items, and lessons learned to improve future project delivery.
• Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams.
• Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts.
• Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery; support leadership in scoping remediation efforts once direction is set.
• Track and report project outcomes against defined KPIs and milestones; surface post-project findings to leadership to inform future delivery planning.

Qualifications

• Bachelor's degree in Business, Operations, Finance, or a related field; equivalent practical experience considered.
• 2-5 years of experience: fintech, or SaaS operations experience strongly preferred.
• Demonstrated track record of owning and delivering complex, cross-functional projects end-to-end on scope, on time, and with measurable outcomes.
• Foundational project management skills: workplan development, milestone tracking, and stakeholder communication; familiarity with RACI and risk tracking a plus; PMP not required.
• Experience with payments systems, platforms, processors, and onboarding/activation workflows.
• Hands-on expertise with Salesforce (or similar CRM) and ability to identify system gaps and work with admins on solutions.
• Proficiency with project management tooling (e.g., Asana, Notion, etc.); ability to build and maintain workplans, dashboards, and status trackers that keep teams aligned.
• Excellent attention to detail and documentation skills.
• Strong written and verbal communication; ability to translate payments concepts into clear guidance for non-technical audiences.
• Analytical mindset with comfort working with data and metrics.
• Proven ability to build relationships and drive cross-functional results.
• Payments, fintech, or SaaS background strongly preferred.

Requirements

• Must be eligible to work without sponsorship.
• This role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

Compensation

The target base compensation for this position is $70,000 to $85,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Company Description

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!