[Hiring] Partner Engagement Manager @OpenGov

Role Description

As a Partnerships Engagement Manager, you will play a crucial role in supporting the operational rhythm of the entire Professional Services Partner Program and Team. You will be responsible for maintaining our Professional Services and Expert Services Operational Management, while building out process efficiencies around our Partner Program. Under the Supervision of the Director of Professional Services Partnerships, the Partner Engagement Manager’s role is establishing a daily cadence of responding to and managing internal and external Professional Services Partnerships activities where we need.

• Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning
• Create and maintain documentation for partner operational procedures and best practices
• Administer partner access to internal systems while ensuring security protocols are followed
• Coordinate with IT and Security teams for partner system access and compliance requirements
• Prepare regular reports on partner operational health and performance
• Support partner certification tracking and renewal processes
• Support partner resource allocation and capacity planning across professional services offerings
• Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation
• Develop and maintain partner relationships setting up contractual agreements and working models
• Track partner delivery metrics and financial performance
• Ensure adherence to partner agreements and operational requirements

Qualifications

• 5+ years of experience in operations or similar role; expertise in subcontractors or vendor management a plus
• Experience working with multiple cross-functional professional services teams - ie. Project Managers, Analysts, Consultants, Product Managers
• Experience in Project Management Tools, ie. ideally Rocketlane
• Experience in CRM, ie. ideally salesforce.com
• Background in financial operations, contract management, or accounting
• Proven track record in managing complex operational processes
• Experience with professional services delivery models a plus
• Demonstrated success in process improvement and automation
• Strong financial and accounting basics with keen analytical problem-solving capabilities
• Excellent project management and organizational skills
• Outstanding communication and relationship management abilities
• Ability to work effectively in a remote environment
• You share our values, and work in accordance with those values

Requirements

• Compensation: Chicago, IL: $100,000 - $150,000
• On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance
• The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location

Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches