[Hiring] Operations Liaison @InnovAge

Role Description

This role connects departments, projects, and critical business information for administrative operations. This role provides complex calendar management, document creation and management, event planning, monthly reporting and various project management. This role works closely with the Operations Administrator & EAII and other leadership to support comprehensive action plans concerning resources and timeframes for projects. This role serves as a trusted partner to deliver against the priorities of the department and business objectives.

Essential Functions and Work Responsibilities

• Leadership Administrative Support – 70%
  • Provide primary administrative support to the matrixed leadership.
  • Complex calendar management for multiple leaders and team members.
  • Collaborates with meeting attendees to coordinate dates and times, reserves meeting space, provides the appropriate equipment/materials and provides hospitality services as needed for meetings.
  • Initiates, establishes, and communicates department meetings on behalf of leadership. Prepares meeting agendas, takes meeting minutes and follows up on meeting action items.
  • Maintain various records, reports and documents including team rosters and organizational charts.
  • Coordinates travel, which may include arranging complex and detailed travel plans, itineraries, and agendas.
  • Performs credit card reconciliations, prepares mileage and expenses reports on a bi-weekly basis for approval by management and processing by the Accounting department.
  • Redlining documents and formalizing final document versions to be reviewed and approved.
  • Organizes, prioritizes, and summarizes the content of incoming mail and materials, distributing to appropriate team member(s) while ensuring confidentiality.
  • Other related duties, as assigned.
• Project Management – 30%
  • Defines and documents project scope, objectives and desired outcome.
  • Develop and maintain project performance tracking overall progress and achievements of milestones.
  • Project budget management.
  • Provide project updates to leadership as per demand and requirement.
  • Ensure all assigned projects are delivered on-time, within scope and within budget.
• Travel 0% to 2%.

Qualifications

• Bachelor’s degree in business, healthcare management or related field, or equivalent combination of education and experience.
• 4+ years of progressive administrative support, project management, and event coordination.
• Ability to exercise discretion related to matters of significance in a variety of situations.
• A strategic thought process, and the ability to maintain a balance among multiple priorities.
• The ability to work independently on projects, from conception to completion.
• Ability to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
• Has a high degree of personal integrity and strong interpersonal skills.
• Current knowledge and experience with the operation of copiers, fax machines, printers, postage meters, scanners and computers.
• Strong knowledge, experience and intermediate to advanced skill level with Microsoft Office Suite, which includes Microsoft Outlook, Word, Excel, PowerPoint required.

Benefits

• Medical/dental/vision insurance.
• Short and long-term disability.
• Life insurance and AD&D.
• Supplemental life insurance.
• Flexible spending accounts.
• 401(k) savings.
• Paid time off.
• Company-paid holidays.

Compensation Disclaimer

The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.

Attention Florida Applicants

This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.