[Hiring] New Mortgage Product Coordinator @LoanCare

Role Description

The New Product Coordinator oversees the end-to-end implementation of new products impacting mortgage servicing operations, ensuring seamless coordination across cross-functional teams. This role drives project execution, maintains stakeholder alignment, and ensures all initiatives are delivered on time, within scope, and in compliance with regulatory requirements while providing clear communication and status reporting throughout the process.

• Lead end-to-end oversight for new product rollouts impacting mortgage servicing operations.
• Partner with oversight teams to develop comprehensive project plans, including timelines, milestones, and deliverables across all phases of implementation.
• Collaborate with stakeholders across Servicing, Compliance, Risk, IT, Training, and Operations to ensure alignment.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Facilitate and lead regular project meetings; deliver clear, consistent status reporting, manage stakeholder communications and present updates to executive audiences as needed.
• Act as the central point of coordination between business units and technical teams.
• Coordinate with Compliance and Legal teams to ensure new products adhere to regulatory requirements (e.g., CFPB, investor guidelines, GSE requirements).
• Apply strong problem-solving skills to resolve cross-functional challenges and negotiate effective solutions among project stakeholders.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Proven experience managing complex, cross-functional initiatives.
• 3-5 years of experience in mortgage servicing and 1-3 years experience leading projects.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to manage and direct multiple project/new products concurrently.
• Ability to convey the project task and operational need as a priority.
• Experience leading and motivating large, complex, and cross-organizational teams.
• Ability to work independently with minimal supervision.
• Has a proven record of delivering projects and results according to plan.

Requirements

• Bachelor’s degree in Business Administration, Finance or related field.
• Familiarity with regulatory and investor requirements (Fannie Mae, Freddie Mac, FHA, VA, CFPB).
• Ability to lead and guide direction when dealing with many personalities.
• Proficiency with project management tools, such as Microsoft Office, Sharepoint, and time tracking tools.
• Familiarity utilizing project management methodologies and best practices.

Benefits

• Optional medical, dental, vision, life, and disability insurance.
• Paid holidays, vacation, and sick leave.
• Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Programs that celebrate achievements and milestones.
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$52,400-$88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.