[Hiring] Manager, Window Doors & Glass @Cyncly

Role Description

This role is responsible for leading the Contract ERP Professional Services team. This includes:

• Leading client engagements
• Managing escalations and cross-functional teams
• Forecasting and managing financial results including backlog
• Hiring and developing talent
• Delivering complex projects on time and within budget

The candidate needs to be skilled in:

• Client relationship management
• Strategic planning
• Resource hiring and development
• Process improvement
• Financial management
• Ensuring high customer satisfaction

The candidate should have a proven ability to align business objectives with service delivery while driving operational efficiency and team performance.

Qualifications

• 5+ years in ERP implementation or consulting
• 3+ years in a leadership role
• Experience with Microsoft Dynamics 365 Business Central or NAV
• Strong client-facing and stakeholder management skills

Requirements

• Consistent project delivery success and predictability
• High team performance and engagement
• Strong utilization and margin performance
• High customer adoption and satisfaction
• Scalable and repeatable implementation practices

Skills & Competencies

• Leadership and team development
• ERP consulting and solution architecture
• Project and budget management
• Strategic thinking and problem-solving
• Client relationship management
• Change management
• Risk assessment and mitigation
• Strong written and verbal communication skills
• Confident in personal skills and decision-making
• Strong professional presence
• Comfortable with public speaking and client-facing interactions
• Ability to manage multiple projects in a fast-paced, rapidly changing environment
• Strong time-management skills with the ability to meet deadlines
• Highly organized and detail-oriented
• Ability to travel as needed

Benefits

• Expected salary range: $100,000 - $165,000 USD, depending on location, experience, and qualifications
• Eligibility for additional compensation such as bonuses and commissions
• Comprehensive benefits package

Equal Opportunity Employer Statement

Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.

Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.