[Hiring] Manager, Sitetracker Operations @Zayo Group

Role Description

Zayo is seeking a high-impact Manager, Sitetracker Platform to lead the evolution, optimization, and long-term scalability of our Sitetracker ecosystem supporting large-scale fiber construction and OSP deployment. This role sits at the intersection of systems, operations, and transformation — ensuring Sitetracker not only functions as a system of record for our fiber deployment projects, but as a true operational engine enabling predictable, data-driven execution across construction programs.

This is a newly created role designed to build structure, ownership, and forward strategy around the Sitetracker platform as deployment volume and organizational complexity continue to grow. The right candidate will balance system expertise with operational awareness, driving both near-term stability and long-term platform maturity.

NOTE: The team is open to this position working remotely within the United States.

Key Responsibilities

• Platform Ownership & Strategy
  • Serve as primary platform owner for Sitetracker across OSP construction programs
  • Define and maintain platform roadmap aligned to business growth and operational needs
  • Ensure platform stability, performance, and scalability across markets and project types
  • Establish governance around configuration, enhancements, and release management
  • Maintain alignment between Sitetracker architecture and evolving business processes
• Leadership & People Management
  • Build and manage a high-performing Sitetracker platform team, including project managers, business system analysts, and support resources as the function scales
  • Provide coaching, mentorship, and career development to team members, helping them grow both technical and operational skillsets
  • Identify skill gaps and proactively build capabilities to support platform maturity and business growth
  • Act as a trusted advisor to senior stakeholders, translating platform capabilities into business outcomes
  • Lead organizational change efforts tied to new workflows, system enhancements, and process standardization
  • Drive disciplined execution against roadmap commitments and enhancement of delivery timelines. Hold teams accountable for delivering high-quality, scalable solutions
• Enhancements, Automation & Continuous Improvement
  • Identify and prioritize platform enhancements that improve efficiency and visibility
  • Partner with technical teams to design and implement workflow automation and integrations
  • Reduce manual processes and eliminate redundant data entry across systems
  • Evaluate current-state workflows and implement scalable improvements
  • Drive adoption of new functionality and process improvements across user groups
• Construction & Fiber Operations Alignment
  • Ensure Sitetracker workflows align with real-world OSP construction execution
  • Partner with construction and PMO teams to translate operational needs into system design
  • Improve visibility into project lifecycle, schedule, cost, and deliverables
  • Support consistent usage of project structures, templates, and data standards
  • Enable better forecasting, reporting, and field-to-system alignment
• Data Integrity & Reporting Enablement
  • Establish strong data governance and quality control practices
  • Ensure accuracy and consistency across project, financial, and operational data
  • Support development of dashboards and reporting structures tied to Sitetracker data
  • Partner with reporting teams to improve data accessibility and reliability
  • Implement controls that prevent data degradation as scale increases
• Cross-Functional Leadership
  • Act as central liaison between operations, PMO, finance, and technical teams
  • Facilitate structured intake and prioritization of system enhancement requests
  • Lead working sessions to align on requirements, design, and implementation
  • Support change management and user adoption across the organization
  • Communicate platform updates, roadmap priorities, and system impacts clearly

Qualifications

• Five to eight (5–8) years of experience in systems, PMO operations, telecom infrastructure, or related environments
• Experience administering or supporting Sitetracker, Salesforce, or similar project platforms
• Strong understanding of project-based workflows and operational reporting needs
• Demonstrated ability to translate business requirements into system solutions
• Experience driving process improvements and system enhancements
• Advanced proficiency in Excel/Google Sheets and data analysis
• Strong stakeholder management and cross-functional collaboration skills

Requirements

• Direct experience with Sitetracker platform configuration or administration
• Experience supporting OSP fiber construction or infrastructure deployment programs
• Familiarity with Salesforce ecosystem, integrations, and reporting tools
• Experience with data integration tools and workflow automation
• Background in process improvement, transformation, or PMO optimization
• Experience building or supporting operational dashboards

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave