[Hiring] Manager Service - Program Management Office @Providence

Role Description

The Services Engineering Manager for Endpoint Services is a strategic delivery leader responsible for orchestrating complex, enterprise-wide initiatives across endpoint computing, data platforms, mobile services, and enterprise print. This role ensures that Endpoint Services deliver measurable outcomes through disciplined program execution, agile delivery, and strong PMO practices.

Operating in a highly matrixed healthcare environment, this leader partners closely with:

• Service Engineers
• Software engineers
• Architects
• Product owners
• Clinical stakeholders
• Business leaders

The role balances speed, quality, and safety in an always-on clinical environment.

This position requires a leader who can thrive in ambiguity, bring structure where it does not exist, and coach teams toward agile maturity—while ensuring programs stay aligned to caregiver experience, operational stability, and enterprise priorities.

Program & Portfolio Leadership

• Own the endpoint services program portfolio, spanning data, endpoints, mobile, and print services.
• Translate enterprise and business strategy into clear, prioritized roadmaps with defined outcomes and success metrics.
• Manage cross-program dependencies, risks, and tradeoffs across multiple teams and workstreams.
• Provide executive-ready reporting on progress, risks, financials, and outcomes.

Agile Delivery & Sprint Management

• Lead delivery using Agile and hybrid Agile/PMO models, ensuring consistent execution across sprint-based teams.
• Partner with product owners and engineering leaders to plan and manage:
• Sprint goals and backlogs
• Program increments
• Release milestones
• Ensure teams are delivering value incrementally while maintaining operational stability.
• Drive continuous improvement in sprint predictability, throughput, and delivery confidence.

Governance, Planning & Execution

• Establish and maintain program governance, including intake, prioritization, sequencing, and change management.
• Develop and manage integrated plans addressing scope, timeline, dependencies, and resourcing.
• Proactively identify delivery risks and lead mitigation strategies before they impact caregivers or patients.
• Ensure alignment between operational work, technical debt, and strategic initiatives.

Cross-Functional & Clinical Partnership

• Act as the primary coordination point between Endpoint Services, clinical operations, IS partners, and vendors.
• Translate clinical and business needs into executable program plans.
• Ensure delivery decisions consider caregiver workflows, patient care impact, and regulatory constraints.

Leadership, Coaching & PMO Maturity

• Serve as a leader and coach, raising the bar on program management discipline and agile practices.
• Mentor program managers and delivery leads across Endpoint Services.
• Drive consistency in planning artifacts, reporting, and execution standards.
• Bring clarity, accountability, and momentum to complex, ambiguous initiatives.

Qualifications

• Bachelor's degree in computer engineering, Computer Science, Mathematics, Engineering.
• 6 years of related experience.
• 4 years of experience leading technical teams in a complex and fast-moving environment.
• Strong experience in leveraging the power of data and metrics to drive behavior, process and priority decisions across the team and IS (Information Services).

Preferred Qualifications

• Experience in healthcare IT, clinical systems, or endpoint services.
• Familiarity with endpoint platforms, digital workplace services, mobile, or enterprise print.
• Experience working with vendors and managed service partners.
• Formal training or certification in Agile, SAFe, or Program Management disciplines.
• Experience building or maturing PMO practices within an agile organization.
• Familiarity with ServiceNow and ADO.

Benefits

• Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching.
• Health care benefits (medical, dental, vision).
• Life insurance and disability insurance.
• Time off benefits (paid parental leave, vacations, holidays, health issues).
• Voluntary benefits and well-being resources.