[Hiring] Manager, Projects (Customer Experience) @Molina Healthcare

Role Description

Focuses on process improvement, organizational change management, project management and operational cadence management and execution enablement relative to the business. Project management includes:

• Estimating
• Scheduling
• Costing
• Planning
• Governance coordination
• Issue/risk management

Supports consistent execution of enterprise growth and retention initiatives across health plans.

• Ability to manage multiple complex, challenging projects simultaneously.
• Deep understanding of multiple projects and relationships between projects.
• Supports recurring governance forums (e.g., performance reviews, planning sessions, pilot tracking) by:
• Preparing materials
• Tracking outcomes
• Ensuring follow-through on actions
• Expert knowledge of methods and techniques involved in project management initiatives.
• Able to learn new dashboards with little to no instruction within a short period and instruct others on its functionality.
• Proactively assesses projects for potential problem areas.
• Investigates, develops, evaluates solutions to a wide range of complex problems spanning multiple projects, surfacing risks early and supporting escalation paths for unresolved issues.
• Translates enterprise strategies and initiatives into practical execution tools, including job aids, checklists, and standardized materials to support consistent deployment across teams.

Qualifications

• Bachelor's degree or equivalent combination of education and experience and at least 1 PM course required.

Requirements

• 4-7 years of relevant work experience in business, managed care in lieu of degree acceptable, including experience supporting cross-functional program coordination, governance cadence, and execution tracking in a matrixed environment.

Benefits

• Molina Healthcare offers a competitive benefits and compensation package.

Company Description

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.