[Hiring] Manager of Pro Takeoffs @The Home Depot

Role Description

The Manager of Pro Takeoffs is responsible for complex strategic projects within a specified market in support of an outside sales portfolio that crosses over multiple merchandising departments. This market-facing manager leads a team of field-based Takeoff Specialists and quoters who are responsible for managing daily Pro takeoff activities, project management, and support of takeoff capabilities for OSS field partners in a Pro market. QuoteCenter has continued to expand into new markets rapidly and this position plays a significant role in contributing to HDQC sales.

Key Responsibilities

• 40% - Delivery and Execution:
  • Support direct reports in all aspects of the exterior/interior jobs requested as part of the takeoff process.
  • Partner across THD teams and suppliers to fully support the total project scope.
  • Support and conduct customer takeoff pre-call meetings.
  • Follow-up with takeoff supplier, internal quoting teams, and others to meet SLAs specific to the customer project and the overall market.
• 20% - Excellent Customer Service:
  • Build strong relationships and an understanding of the PMD's, PMS's, and OSA's needs with a focus on supporting their market, driving sales and service.
  • Support direct reports in living our value of “Excellent Customer Service” through the training and coaching model that exemplifies this value.
• 10% - Field Engagement and Escalation Management:
  • Drive engagement with field outside sales associates and pro support managers in supported markets to identify gaps and opportunities for increased sales and conversions.
  • Handle escalations from customers and sales associates within the market.
• 20% - Leadership & Planning:
  • Provide direction, guidance and support to Takeoff Specialists that supports OKRs and THD Pro strategies.
  • Deliver consistent and effective communication, share best practices, give feedback, develop, while providing recognition for direct/indirect reports.
  • Participate in project prioritization, preparation, and planning.
• 10% - Team & Stakeholder Management:
  • Partner with internal teams to improve product offerings, services, and needs that support the takeoff business.
  • Attend team meetings and maintain strong working relationships with cross-functional partners for strategic alignment.
  • Partner and support market leaders for training needs, performance updates, and feedback.

Direct Manager/Direct Reports

• This Position typically reports to the Sr Mgr Field Operations.
• This Position has up to 8 Direct Reports.

Travel Requirements

• Typically requires overnight travel 20% to 50% of the time.

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
• On rare occasions, there may be a need to move or lift light articles.

Working Conditions

• Located in a comfortable indoor area.
• Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Working knowledge of Microsoft Office Suite.
• Working knowledge of Tableau.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Demonstrated project management skills.
• Excellent written and verbal communication skills.

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education

• The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

• 5 + years of previous related work experience.

Preferred Years of Work Experience

• 7 + years of previous related work experience.

Minimum Leadership Experience

• 2 + years of previous leadership experience.

Preferred Leadership Experience

• 4 + years of previous related work experience.

Competencies

• Courage
• Self-Development
• Ensures Accountability
• Instills Trust
• Communicates Effectively
• Customer Focus
• Develops Results
• Resourcefulness

Compensation

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $78,000.00 - $118,000.00.