[Hiring] Manager of Dedicated Implementations @Ashby

Role Description

As our first Manager of Dedicated Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their Ashby journey. You will lead an EMEA-based team of Implementation Specialists aligned to our Dedicated customer segments, including Strategic (enterprise) and High Touch (mid-market) customers. You will oversee the delivery of segment-aligned implementation experiences and will partner cross-functionally to support scoping and planning for prospective customers.

Qualifications

• Extensive experience managing and executing implementation and onboarding projects.
• Ability to work effectively in a remote-first setting.
• Experience in building and scaling high-performing teams.
• Adept at understanding customer needs and tailoring implementations accordingly.
• Comfortable operating in complex enterprise environments.
• Solid understanding of a complex product (ideally Ashby) and its technical intricacies.
• Proactive in addressing thematic customer opportunities.
• Effective in partnering with cross-functional stakeholders.

Requirements

• Ability to travel <10% as needed for strategic customer engagements.
• Strong customer relationships through high levels of engagement and communication.
• Ability to translate ambiguity into clear paths and drive toward outcomes.
• Experience in navigating change management processes at scale.
• Detail-oriented and technically proficient.
• Data-driven, using metrics and analytics to inform decisions.
• Adaptable in a fast-paced, evolving environment.

Benefits

• Emphasis on high-quality work and avoiding quick hacks.
• Opportunity to sell a product that excites prospects and customers.
• Competitive compensation offered.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with manager approval for more expensive items.