[Hiring] Manager, IT Change Management @Coupa Software

Role Description

We are seeking an experienced and forward-thinking Manager, IT Change Management to embed disciplined, scalable change management practices across our IT organization. This role is critical in ensuring that every technology project we deliver — whether a modification to existing software or the full implementation of a new platform — lands successfully with the people who use it.

This is a hands-on and coaching role. For some initiatives, you will directly own and execute all change management (CM) activities end-to-end. For others, you will serve as a strategic coach and advisor to project teams, guiding them to execute CM activities independently. In both modes, you will be the organization's change management standard-bearer, building and maintaining a reusable, shareable CM framework that scales based on project type and complexity.

Critically, we are looking for someone who does not just understand change management — they understand how AI tools can supercharge it. From drafting communications to analyzing stakeholder sentiment, you will leverage AI at every stage of the change lifecycle to deliver faster, smarter, and more impactful outcomes. If you are a strategic thinker, a skilled communicator, and an AI-savvy practitioner who thrives on making change stick, we want to hear from you.

Qualifications

• 5–7+ years of dedicated change management experience, with a strong focus on IT and technology transformation projects.
• Proven experience applying industry-standard CM frameworks across projects of varying size and complexity.
• Demonstrated ability to operate in both a hands-on practitioner mode and a coaching/advisory capacity, with clear judgment about when each is appropriate.
• Exceptional written and verbal communication skills; proven ability to translate complex technical changes into clear, compelling, human-centered content.
• Expert-level presentation skills, with the ability to confidently engage audiences from frontline employees to C-suite executives.
• Experience building and managing change champion networks.
• Familiarity with project management methodologies and tools (e.g., Agile, Waterfall, Jira, Smartsheet).

Requirements

• Design, document, and maintain a scalable, reusable Change Management Framework tailored to IT project types.
• Define clear CM role guidance based on project risk, scope, and audience impact.
• Establish standardized CM templates, playbooks, and toolkits for project teams.
• Build and maintain an AI-assisted CM project intake and triage process.
• Partner with IT project leadership to assess the scope, scale, and organizational impact of technology changes.
• Conduct stakeholder analysis and change impact assessments.
• Develop and execute multi-channel communications plans.
• Design and implement readiness programs including training plans and job aids.
• Build strong partnerships with IT project managers and business leaders.
• Measure change initiative effectiveness through surveys and feedback sessions.

Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.