[Hiring] Manager I, Implementation @SPS Commerce

Role Description

The Manager I, Implementation is a key member of the Fulfillment Implementation team and will lead a team of people responsible for delivering solutions through Fulfillment, our web-based portal. Responsibilities include building, developing, and maintaining a highly productive and skilled team of resources focused on delivering technical integration solutions to our customers. Strong interaction with designers, development, technology, and support teams will be required.

• Supervise assignments of delivery resources to implementation projects
• Manage a global team of Software Engineers, focused on delivery and growth
• Regularly perform 1:1s with employees, conducts performance reviews and career development discussions
• Provide feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables, and coaches direct reports regularly
• Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations
• Provide mentoring and work direction for team resources, as needed
• Partner with Technology, Customer Support and Customer Success to ensure effective touch points are maintained to provide excellence in all areas of service delivery
• Provide feedback and work on the development and maturity of internal implementation processes (staffing, delivery, escalations, prioritization, etc.)

Qualifications

• Bachelor’s degree; or equivalent combination of experience and education
• 3-5 years relevant experience with demonstrated direct or indirect leadership experience
• Excellent organizational skills and written/oral communication skills, especially at various levels in an organization
• Data driven with experience developing and using metrics to make business decisions
• Experience developing processes and managing projects in a technology-based service organization desired

Requirements

• Experience leading a team and achieving goals without direct authority over personnel
• Demonstrated experience in completing IT or Service implementation projects preferred
• Knowledge of supply chain, the retail industry and EDI preferred
• Previous demonstrated management experience preferred
• Experience working with JIT and Agile delivery

Benefits

• The annual salary range for this role is: PHP 1,538,500.00 - PHP 2,461,600.00
• Actual salary offered will be determined based on several factors including education, relevant skills, work history, certifications, location, and more.
• SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.

Company Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!