[Hiring] Manager, Data Operations @MediaRadar

Role Description

As the Manager of Data Operations, you will lead a group of Team Leads and a large hybrid/remote workforce, transforming them from reactive supervisors into strategic, data-driven coaches. You will sit at the intersection of human intelligence and machine learning—optimizing our classification, attribution, and product catalog workflows while ensuring seamless Global partnership between internal and external stakeholders.

Primary Responsibilities and Impact Drivers

• Lead and manage the Operations function with 90-100 team members organized across complexity tiers, ensuring operational excellence and scalability.
• Define and execute the operations roadmap, driving strategic initiatives including automation projects, process optimization, and technology partnerships.
• Communicate effectively with other operations and/or program managers regarding risks, mitigation strategies, and success of various internal programs.
• Analyze operational data and metrics to identify trends, automation opportunities, and areas for continuous improvement.
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
• Communicate process health and Key Performance Indicators (KPIs) to senior management through weekly and monthly reviews.
• Ensure the team consistently processes multiple workloads against defined productivity targets and Service Level Agreements (SLAs).
• Act as the escalation point of contact for resolving workflow bottlenecks or process-related issues within assigned workflows.
• Partner with Operations Support Functions (Quality, Training, Program Management, Governance) to ensure consistent quality standards, optimal resource allocation, and effective change management.
• Develop and mentor high-performing Team leaders and ICs, fostering a culture of ownership, innovation, client first and growth mindset.
• Oversee the hiring & training of new team members and support their development.
• Work with Client Success teams to address and resolve client escalations or data concerns.

Success Measures

• System and Process Quality: Maintains a department-wide accuracy baseline of 98%+ while actively reducing the overall "cost of quality."
• SLA Adherence: Consistently delivers on global SLA commitments.
• Leadership Development: Successfully mentors, coaches, and elevates Team Leads.
• Strategic Transformation: Lead in executing the department's transition from manual processing to AI-augmented workflows.
• Cross-Functional Stakeholder Management: Acts as a strategic partner to leadership, Product, and governance teams.
• Data-Driven Execution: Moves beyond reading dashboards to actively building them.

Short-Term Deliverables (First 90 Days)

• Baseline the current skill sets and identify where we have major single points of failure across our 30+ media types.
• Implement a rigorous, data-driven feedback loop with your Team Leads.
• Deeply understand our production queues and utilization metrics.

Long-Term Deliverables (6 months - 1 year and beyond)

• Establish a seamless, highly efficient operational flow across time zones.
• Successfully manage the operational integration of new datasets, media channels, or M&A expansions.
• Successfully groom your top Team Leads to be ready for Manager-level responsibilities.

Qualifications

• 10+ years of experience in data operations, data quality or shared services roles.
• 5+ years experience of being a manager of managers.
• Data Fluency: Understanding how to use raw data (Looker, PowerBI, advanced Excel).
• Strategic Mindset: Ability to understand long-term vision and execute daily tactical moves.
• (Good to have) Industry Context: Experience in media intelligence, ad-tech, data tagging, taxonomy management, or content moderation.
• People Leadership & Development: Actively mentor and elevate your team.
• Quality & Process Excellence: Building robust QA frameworks from the ground up.

Company Description

At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative.

We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.

We are also committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected].