[Hiring] Manager, Change Management @CVS Health

Role Description

As the Manager, Change Management you'll be a hands-on change management practitioner responsible for executing change across one or more workstreams on a transformation program. In this role you will own day-to-day change delivery across multiple, overlapping releases and go-lives, ensuring stakeholders are informed, trained, ready, and supported to adopt new capabilities, processes, and ways of working.

Operating within a standardized enterprise change framework, you'll translate program change strategy into high-quality execution such as communications, training, leadership enablement, readiness activities, and adoption measurement, while proactively managing risks, resistance, and cross-workstream dependencies.

Why This Role Matters: You will deliver transformation through phased, interdependent releases. As delivery accelerates, disciplined change execution is critical to ensure adoption keeps pace and stakeholders are not overwhelmed. You'll play a key role in making change real at the front line and ensuring each go-live lands successfully.

Key Responsibilities

• Change Execution & Go-Lives
  • Own and execute end-to-end change plans for assigned workstreams, from discovery through post–go-live reinforcement.
  • Assess go-live–specific change needs (scope, audience, timing, complexity) and tailor tactics accordingly.
  • Develop and maintain integrated change plans aligned to program milestones, release calendars, and PMO governance.
  • Partner with Solution Owners, Product Managers, Business Architecture, and Process teams to align change activities with true business impact and delivery timing.
• Communications, Training & Enablement
  • Develop role-based change communications, including announcements, release updates, FAQs, and leadership messages.
  • Create and maintain change deliverables such as QRGs, training materials, reinforcement assets, and manager toolkits.
  • Design fit-for-purpose training aligned to future-state processes and system changes; coordinate delivery with Learning and SMEs.
• Stakeholder, Readiness & Adoption Management
  • Identify impacted stakeholders and manage alignment across parallel initiatives.
  • Engage and activate Change Champions to support communications, feedback loops, and local adoption.
  • Support leadership readiness, sponsor activation, and reinforcement planning.
  • Conduct change impact and readiness assessments; identify and manage risks and resistance.
  • Track and analyze adoption and readiness indicators (e.g., training completion, utilization signals, feedback).
• Governance & Continuous Improvement
  • Operate within the Change Management Playbook and governance standards.
  • Participate in readiness checkpoints, release reviews, and retrospectives.
  • Use data and feedback to continuously improve change approaches and assets.

Qualifications

• Ability to independently manage execution while aligning to enterprise standards.
• Strong stakeholder engagement, facilitation, and written communication skills.
• Comfort working in fast-paced, ambiguous environments.

Requirements

• 5+ years of hands-on change management experience supporting complex, multi-workstream initiatives.
• Strong practitioner knowledge of change frameworks (e.g., ADKAR) with application in delivery.
• Proven experience developing communications, training, Quick Reference Guides (QRGs), FAQs, and leadership enablement tools.
• Experience supporting multiple releases or go-lives with overlapping timelines.

Preferred Qualifications

• Experience in healthcare, pharmacy benefit management (PBM), or other regulated industries.

Education

• Bachelor's degree preferred.

Core Competencies

• Change Execution Excellence
• Stakeholder-Centered Delivery
• Clear Communication
• Operational Discipline
• Data-Informed Adaptation

Anticipated Weekly Hours

• 40

Time Type

• Full time

Pay Range

The typical pay range for this role is: $60,300.00 - $145,860.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.