[Hiring] Manager, Business Systems @PracticeTek

Role Description

As the Manager of the Business Systems team, you’ll lead a group of Systems Analysts and Administrators and manage strategic projects that improve how PracticeTek operates internally. You’ll drive complex system implementations, data migrations, integrations, upgrades, and cross-functional initiatives, partnering closely with stakeholders across the business to deliver high-quality outcomes on time and within budget.

What You’ll Do

• Lead complex Business Systems projects from planning through execution, including system implementations, data migrations, integrations, and platform upgrades that improve internal operations and scalability.
• Build and manage clear project plans, timelines, budgets, resource plans, risks, issues, and dependencies so stakeholders have visibility into progress, decisions, and tradeoffs.
• Create structure and accountability across cross-functional project teams, ensuring business, technical, and vendor partners stay aligned on scope, milestones, deliverables, and expected outcomes.
• Maintain complete and organized project documentation, including project artifacts, status reporting, decisions, risks, and implementation records.
• Manage vendor contributions to ensure services, timelines, deliverables, and budgets support successful project completion.

How Success is Measured

• Business Systems are aligned to business needs and functional outcomes, with enhancement requests and identified defects handled within established timelines.
• Business Systems availability, performance, data quality, redundancy and security are assured through proactive operational rigor and incident response.
• Strategic Business Systems projects are delivered on time, within budget, and aligned to agreed-upon scope, quality, and business outcomes.
• Project risks, issues, dependencies, and decisions are identified early, communicated clearly, and resolved or escalated with minimal disruption to delivery timelines.
• Stakeholders have consistent visibility into project status, milestones, deliverables, and next steps through accurate reporting and well-maintained documentation.
• System implementations, migrations, integrations, and upgrades are completed with minimal business disruption and strong adoption by impacted teams.
• Vendor deliverables are completed according to agreed timelines, budgets, and quality expectations.

Qualifications

• 5+ years of management experience, with a strong focus on systems development, business systems implementations, integrations, data migrations, or platform upgrades.
• 5+ years of systems administration or analyst experience; business systems architecture experience highly preferred.
• Excellent leadership, communication, and stakeholder management skills, with the ability to influence, align, and collaborate across diverse teams.
• Strong working knowledge of systems development and project methodologies, including Agile, Hybrid, and Predictive/Waterfall approaches, as well as tools such as Asana, Jira, or similar platforms.
• Proven ability to manage complex cross-functional projects involving platforms such as Salesforce, Zuora, HubSpot, or similar business systems; proven experience delivering results within defined timelines, budgets, and quality expectations.

Benefits

• Comprehensive health, dental, and vision coverage options.
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing.
• Flexible paid time off, sick time, and 10 company-paid holidays.
• 401(k) plan with company match to help you build your future.
• Culture Committee driving initiatives that spark connection, fun, and belonging.
• A workplace powered by innovation, collaboration, and energy every day.