[Hiring] Manager, Agile Delivery @First Citizens Bank

Role Description

This is a remote role that may be hired in the following locations: Arizona, North Carolina, and Texas.

The Manager, Agile Delivery leads a team of Scrum Masters supporting the Infrastructure Engineering (IE) organization. This leader will build foundational Agile capabilities that enable transparency, predictability, and disciplined execution of infrastructure initiatives and operational work.

The role is accountable for transforming how infrastructure work is planned, prioritized, measured, and delivered by implementing standardized Agile practices, data-driven delivery governance, and portfolio visibility across infrastructure domains including:

• Platform Engineering
• Network & Connectivity Engineering
• Data Platform Engineering
• Cross Platform Engineering
• Digital Workplace Technology

This leader will establish Agile methods to optimize:

• Delivery predictability and throughput
• Work intake and demand management
• Prioritization effectiveness
• Work quality and reliability
• Interrupt-driven operational work
• Dependency management
• Infrastructure portfolio execution

Technology Stack:

• Jira
• Confluence
• ServiceNow
• Azure DevOps
• Power BI
• Tableau
• Clarity
• Microsoft 365
• Microsoft Power Platform
• ITSM / ITIL Processes
• Data Analytics and Reporting Tools

Qualifications

• Bachelor's Degree and 6 years of experience in Applications development, applications analysis, or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis, or systems engineering.
• Strong experience supporting agile delivery for a technology infrastructure organization rather than only software product development teams.
• 5+ years of technology delivery, infrastructure, or operations experience.
• 3+ years leading Agile teams, Scrum Masters, Delivery Leads, or PMO functions.
• Expertise with Jira, Confluence, and Agile reporting solutions.
• Experience implementing capability management, throughput analysis, and delivery forecasting practices.
• Knowledge of Scrum, Kanban, Lean, SAFe, and/or Agile portfolio management.
• Strong executive communication and stakeholder management skills.
• Experience working within regulated financial institutions.
• Familiarity with FFIEC guidance, operational resilience, risk management, and infrastructure governance practices.
• Experience utilizing Power BI, Tableau, or similar platforms to develop executive delivery dashboards.
• Proven ability to drive organizational change and Agile maturity improvements.

Requirements

• Serve as a subject matter expert for Agile delivery methodologies, Jira administration standards, workflow optimization, ITSM integration, and infrastructure delivery best practices.
• Maintain awareness of evolving Agile, Infrastructure, and Financial Services industry trends.
• Develop and execute the Agile roadmap for Infrastructure Engineering.
• Define standards for sprint planning, backlog management, estimation, capacity planning, retrospectives, and reporting.
• Establish Agile governance appropriate for infrastructure engineering work.
• Drive adoption of Agile practices across all Infrastructure Engineering teams.
• Ensure Agile practices effectively support enterprise project methods.
• Establish delivery metrics and reporting frameworks to see continuous improvement efforts.
• Develop executive dashboards providing actionable insights into infrastructure engineering delivery performance.
• Partner with infrastructure leaders to improve forecasting accuracy and resource planning.
• Enable data-driven prioritization and portfolio management practices through meaningful reporting and analytics.

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
• More information can be found at First Citizens Bank Benefits .