[Hiring] Jira Program Operations Lead @RTX

Role Description

RTX launched oneRTX focused on leveraging the scale of our three business units to improve collaboration, cost structure, productivity, and performance. The oneRTX: Process & Systems Transformation (PST) project is one of several major, multi-year initiatives under oneRTX that align to our goals as a company and optimize how we work, how we operate and how we deliver to our customers so that we can achieve our full potential.

The intent of oneRTX: PST is to harmonize processes, tools, and metrics across RTX, while deploying a common enterprise resource management platform – SAP’s S/4 HANA. The result will be a common user experience across the businesses, real-time visibility into critical data, and automation of manual tasks to enable all employees to focus on value-add activities.

The Jira Program Operations Specialist will be responsible for:

• Program-level tracking, Jira governance and adherence to the playbook, cross functional collaboration, and reporting readiness.
• Hands-on administration, program coordination and stakeholder support to ensure Jira remains a trusted source of information for program execution and decision-making.

You are the ideal candidate if you have experience managing Jira for large scale, complex programs and projects related to business process and system transformation, ideally ERP implementation using SAP’s S4 HANA solution.

What You Will Do:

• Configure and maintain Jira PST projects, workflows, issue types, permissions, notifications, and dashboards in alignment with program requirements and governance standards.
• Perform routine Jira maintenance and updates to ensure platform stability, reliability, and performance.
• Partner with program stakeholders and workstream leads to gather requirements and implement solutions that improve Jira usability and efficiency.
• Manage user accounts, groups, roles, and access permissions in accordance with security and compliance requirements.
• Monitor system performance, troubleshoot issues, and coordinate with IT teams or Atlassian Support to resolve incidents.
• Maintain documentation of Jira configurations, workflows, administrative procedures, and governance standards.
• Perform routine data quality checks to ensure accuracy, completeness, consistency, and compliance with established standards.
• Provide user training and support to promote adoption, consistent processes, and productivity.
• Support Jira data migrations, project onboarding, and configuration changes while maintaining data integrity and minimizing disruption.
• Communicate expectations and instill accountability in team members.
• Resolve conflicts, promote work sharing, and motivate teams toward common goals.
• Manage multiple difficult and complex projects, tasks and resources through effective organization prioritization, and time management practices to meet stakeholder objectives.
• Ability to travel ~ 25%-50% to other major RTX US sites (Farmington, Richardson, Cedar Rapids, and Charlotte).

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience OR an Advanced Degree in a related field and minimum 8 years of experience.
• Experience in scheduling software such as Microsoft Project, Primavera P6, Planview or similar tools.
• CORE or equivalent (ie. Six Sigma or Change Management) and project management expertise.
• Experience with multiple project methodologies including waterfall and agile Scrum methodology.

Requirements

• Work effectively in a matrix and team environment and collaborate across lines of business process and digital.
• SAP Knowledge, prior implementation experience.
• Experience with Jira, agile frameworks, iterative approaches to software development and implementation projects.
• Effectively manage multiple activities concurrently.
• Work productively in a fast-paced, demanding environment (virtually as well as in-person).
• Effectively lead and manage change.
• Guide and influence at multiple levels of the organization to include executive leadership.
• Project Management Professional (PMP) and Agile certifications.

Benefits

• Medical, dental, vision, life insurance.
• Short-term disability, long-term disability.
• 401(k) match, flexible spending accounts.
• Flexible work schedules, employee assistance program.
• Employee Scholar Program, parental leave.
• Paid time off, and holidays.