[Hiring] ITSM Platform Change Manager @Franciscan Alliance, Inc.

Role Description

A strong change management process is structured for planning and implementing new ways of operating within an organization and recognize that change cannot happen without affecting the entire organization. This process has a systematic approach to dealing with transition of the organization's goals, processes, and technologies. The purpose is to implement strategic approaches for effective change, controlling change, and helping people to adapt to the changes implemented.

• Serves as the responsible party for the overall change management process.
• Coordinates and provides leadership to all IS staff and leaders within the Change Advisory Board (CAB) meetings to discuss higher risk changes.
• Authorizes and approves considerable risk change records.
• Provides authority to implement or reject a change due to risk or during blackout periods.
• Key decision maker for emergency changes that are to be approved and authorized immediately.
• Builds a clear vision and develops roadmap planning for future implementation.
• Monitors the progress of the change and ensures it is implemented as planned.
• Collaborates with CAB to identify and resolve any issues that arise during the change process.
• Ensures all necessary communication, documentation, and testing are done prior to approvals.
• Rounds back to IT and business departments to make suggestions on system use and process improvement.
• Responsible for maintaining the Change Management process by updating the process and procedures.
• Works as a liaison to Service Owners regarding all areas of the service lifecycle.
• Understands Franciscan Alliance environment, application support, and service desk processes and procedures.

Qualifications

• Required: Bachelor's Degree in an IT-related discipline (e.g. Computer Science, MIS, Information Security) or equivalent experience.
• Preferred: Master's Degree.
• 5 years of relevant work experience, with progressive responsibility in enterprise level operations or technical support.
• 5 years of mastery technical and business knowledge in multiple disciplines/processes.
• 6 years of system implementation and support (preferred).
• 6 years of relationship management or leadership role responsibilities (preferred).
• 3 years of IT Service Management or ITIL experience.
• Required: System certification - ServiceNow - Certified System Administrator (CSA) within 1 year of hire.
• Information Technology Infrastructure Library (ITIL) - AXELOS v3 or v4 within 90 days of hire.
• Lean Six Sigma - Yellow Belt.

Requirements

• Travel is required: Never or Rarely.
• Job Range: ITSM Platform Change Manager $96,731.58 - $133,005.92.

Benefits

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Company Description

With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.