[Hiring] IT Project Management Lead Analyst @The Cigna Group

Role Description

The job profile for this position is IT Project Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

Responsible for complete leadership oversight, planning, and execution to onboard software as a service (SaaS) projects for new and existing customers. Serves as the technical and functional subject matter expert for implementing Verity software products including project initiation, data feed creation and analysis, client purchasing interfaces, system configuration, testing, training, and associated processes.

Responsibilities

• Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases.
• Develop and manage relationship with customer key project contact to understand their 3408 program, pain points, internal systems, and other pertinent data to develop clear, customized project approach and success factors around their implementation.
• Manage accurate customer data assessment and extract set ups, wholesaler integration, and software configurations to support program success.
• Responsible for thorough training on software functions that support ongoing customer workflow to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable.
• Serve as the subject matter expert as primary Verity program contact, including determining when to bring additional Verity product and technical resources to support unique project circumstances.
• Work with sales team when transitioning completed contracts to implementation stage to know sales expectations set, as well as key facts communicated to kick off a smooth implementation project.
• Facilitate proactive, timely, and comprehensive communication and software demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation.
• Manage project communication with internal and external C-suite stakeholders.
• Partner with Product Management, Product Development, Sales, Accounting and Account Management to ensure optimal operational success of relevant project specifics.
• Lead the project transition process to account management to ensure proper support, education, and guidance as needed for ongoing account success.
• Follow project and procedural workflows, while contributing to improving those workflows based on learnings.
• Attend to other implementation or cross-departmental initiatives as assigned.

Qualifications

• BA or BS in business, healthcare, information systems, or related field or equivalent work experience.
• 3+ years in a customer-facing technology implementation and project management, SaaS preferred.
• Experience in 340B and/or pharmacy operations desired.
• Project management experience, PMP certification desired.
• Experience with bringing remote customers aboard cloud based software offerings a major plus.
• Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability a must.
• Proven ability to communicate verbally and in written form at a high level.
• Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed.
• Ability to multitask and manage multiple discreet implementation projects at the same time.
• Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios.
• SalesForce or similar CRM experience a plus.

Working Conditions

• The job conditions for this position are in a standard office setting.
• Employees in this position use PC and phone on an ongoing basis throughout the day.
• Strong and stable internet connection is a must.
• Occasional corporate travel (up to 10%) to remote offices, business meetings, events and customer facilities may be required.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Salary and Benefits

• Anticipated annual salary of 87,800 - 146,400 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Equal Opportunity Employment

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.