[Hiring] IT Program Delivery Coordinator @InstantServe LLC

Role Description

The IT Program Delivery Manager will be responsible for leading an IT operations team supporting enterprise-grade software systems and managing IT projects.

Qualifications

• 8+ years leading an IT operations team supporting enterprise-grade software systems.
• 5+ years managing IT projects.
• Systems administration and software applications technical support background.
• Minimum of two years of experience using ServiceNow SPM (Strategic Portfolio Management) and CWM (Collaborative Workspace Management) modules.
• Experience using ServiceNow or similar digital workflow platforms for incident, request, demand, resource management, automation, and user support workflows.
• Experience coordinating Agile, Scrum, or Kanban-based operational or project work.
• Experience with User Acceptance Testing (UAT) processes, including testing associated with system upgrades.
• Experience with change management practices and coordinating system changes across multiple stakeholders.
• Experience supporting process improvement and continuous improvement initiatives.
• Understanding of the software development life cycle (SDLC) and operational release processes.
• Experience coordinating work across technical teams, business partners, and external vendors.
• Strong organizational and problem-solving skills, with the ability to work independently and adapt in a fast-paced environment.
• Experience documenting operational processes, procedures, and technical requirements.
• Understanding technical debt management and long-term system sustainability practices.
• Familiarity with cloud-hosted applications and system migration efforts.
• Demonstrated ability to build relationships and collaborate effectively across teams.
• Planning, prioritization, and decision-making skills across competing operational priorities.
• Bachelor's Degree or equivalent combination of education and relevant work experience.

Requirements

• Experience supporting Student Information Systems, preferably PowerSchool.
• Experience working in K-12 education technology environments or large public sector organizations.
• PMI certification, preferably PMP or PgMP.
• Agile certification such as Certified ScrumMaster (CSM) or PMI-ACP.
• Experience applying Agile, Scrum, and Kanban practices to operational and project work.
• ITIL certification or experience working in an IT service management environment.
• ServiceNow certification or experience administering or configuring ServiceNow workflows.
• Six Sigma or Lean process improvement certification.
• Experience supporting enterprise application architecture or system integration environments.
• Familiarity with and experience supporting enterprise application architecture or system integration environments.
• Experience coordinating work with enterprise vendors and third-party software providers.
• Familiarity with IT security practices and compliance requirements.