[Hiring] IT Chief of Staff Consultant @TD SYNNEX

Role Description

The IT Chief of Staff Consultant is a strategic advisory role within the Chief of Staff office, designed to operate as a trusted internal consultant to IT leadership. This role blends strategic analysis, business intelligence, and operational expertise to translate complex data and insights into clear recommendations that drive informed decision-making and measurable outcomes. Serving as a critical thought partner and execution catalyst, the consultant bridges long-term strategy and day-to-day operations—helping IT leaders assess performance, prioritize initiatives, and continuously improve how the organization runs IT as a business.

The role partners closely with senior leaders to shape narratives, challenge assumptions, and enable disciplined execution across the IT portfolio. Key responsibilities include facilitating and advising on core management processes such as:

• Monthly performance scorecards
• Executive strategy responses
• Multi-year (3–5 year) strategic roadmaps
• Operational excellence initiatives

Through a consultative approach, this role ensures alignment between strategy, execution, and business value, while elevating the effectiveness and maturity of the IT function.

Qualifications

• 5 to 8 years of relevant work experience
• Strong analytical skills with proficiency in data analysis tools and platforms
• Power BI Training
• Experience working with dashboards, scorecards, or performance management systems
• Demonstrated ability to synthesize data into actionable insights and recommendations
• Financial or business management background
• Excellent written and verbal communication skills
• Ability to work effectively with executive-level stakeholders
• Master’s or Postgraduate degree in MBA, Business Management, or a related field required
• Possesses strong data entry skills
• Able to execute instructions and to request clarification when needed
• Able to perform complex mathematical calculations
• Able to demonstrate complex problem solving, critical thinking, and decision-making
• Able to recognize and attend to important details with accuracy and efficiency
• Able to communicate clearly and convey necessary information
• Able to converse and write effectively in English and other local/regional language
• Able to create and conduct formal presentations
• Able to interact effectively with high levels of management (managers & above)
• Understand, communicate, and collaborate effectively with people across various identities
• Able to quickly learn/adapt to new systems and technology
• Able to use relevant computer systems and applications at an advanced level

Requirements

• Conduct rigorous analysis of IT operational, financial, and performance data to identify efficiency opportunities, performance gaps, risks, and improvement trends
• Synthesize complex data sets into clear, actionable insights that inform strategic priorities, operational decisions, and continuous improvement initiatives
• Develop executive-ready visualizations, presentations, dashboards, and documentation that effectively communicate findings to both technical and business audiences
• Monitor emerging industry trends, benchmarks, and competitive practices to inform IT service delivery, performance standards, and operational maturity
• Articulate how IT operates as a business, including operational cost drivers, revenue implications, cost structures, efficiency metrics, and budget impacts
• Translate financial and operational data into clear executive-level narratives and insights to inform CIO decision-making and enterprise investment discussions
• Design and maintain metrics and key performance indicators (KPIs) that link IT service delivery, operational performance, and financial outcomes to measurable business value
• Enable clear communication and collaboration across regional and global IT and business functions to support alignment, accountability, and execution

Benefits

• Elective Benefits tailored to your country to best accommodate your lifestyle
• Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses
• Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program
• Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities
• Network with other new co-workers within your first 30 days through our onboarding program
• Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives