[Hiring] Integration Procedural Documentation Manager @ICON plc

Role Description

As a Integration Procedural Documentation Manager at ICON, you will lead key operational planning, performance management, and process improvement initiatives that support scalable, efficient delivery.

Your focus will be on overseeing process improvement and operational excellence delivery, coaching your team, and driving continuous improvement.

• Leading business operations activities such as portfolio analytics, capacity and demand planning, and operational performance reporting.
• Driving design and implementation of standardized processes, tools, and governance frameworks that enhance operational efficiency and consistency.
• Collaborating with cross-functional leaders to identify bottlenecks, recommend improvements, and implement change initiatives.
• Managing preparation of dashboards and KPIs for senior leadership, ensuring data-driven decision-making.
• Leading or supporting strategic projects and transformation programs that impact multiple functions or regions.
• Coaching and developing business operations team members, fostering a culture of excellence and collaboration.

Qualifications

• Bachelor's degree in a relevant discipline.
• Extensive experience in business operations, PMO, or operational excellence roles, ideally within CRO, pharma, or healthcare.
• Strong analytical skills and proficiency with reporting and BI tools, with ability to interpret and communicate complex data.
• Proven track record in process improvement, change management, and cross-functional collaboration.
• Excellent communication and stakeholder management skills, including experience engaging with senior leadership.
• Demonstrated people leadership experience and ability to manage multiple initiatives in a matrixed environment.

Benefits

• Various annual leave entitlements.
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance.
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.