[Hiring] Installation and Maintenance Manager @Conduent

Role Description

The Installation and Maintenance Manager oversees the full lifecycle of tolling system field operations, from equipment installation to ongoing maintenance and system readiness. This role ensures high-quality execution, safe work practices, and reliable performance of all roadside tolling and ITS infrastructure.

Installation Oversight

• Direct day-to-day field installation activities for tolling and ITS systems, including gantry equipment, roadside cabinets, lane equipment, vehicle detection systems, AVI readers, cameras, network equipment, communications infrastructure, and power systems.
• Supervise field crews, technicians, and subcontractors performing installation work.
• Verify installation is performed in accordance with approved drawings, specifications, method statements, and quality requirements.
• Coordinate field sequencing, site access needs, and installation readiness with internal teams and site stakeholders.
• Identify and escalate field conflicts, constructability issues, damaged equipment, missing materials, and installation constraints.
• Verify field labeling, cable management, equipment mounting, grounding, and workmanship standards.
• Ensure as-built markups and field documentation are completed accurately.

Maintenance Operations

• Lead preventive, corrective, and emergency maintenance for tolling infrastructure and associated field systems.
• Assign and oversee maintenance tasks for technicians and service personnel.
• Establish inspection routines, maintenance procedures, and troubleshooting workflows.
• Monitor asset condition, recurring failures, and maintenance response performance.
• Support diagnostics and repair of tolling field devices, communications equipment, power systems, and related infrastructure.
• Coordinate spare parts usage, equipment replacement, bench repair, and warranty support activities.
• Drive root cause identification and corrective action for repeated equipment or system failures.

Testing and Operational Readiness

• Support field verification, device checkout, and readiness activities prior to formal testing.
• Ensure installed equipment is properly configured, powered, connected, labeled, and ready for integration and test teams.
• Support resolution of field issues identified during testing and commissioning.
• Verify punch list items related to field installation and maintenance are completed.
• Support turnover of installed systems into operations and maintenance status.

Safety, Quality, and Compliance

• Enforce field safety procedures and safe work practices for employees and subcontractors.
• Ensure compliance with traffic control requirements, electrical safety standards, roadway access rules, and company procedures.
• Perform field quality inspections and verify compliance with workmanship and installation standards.
• Maintain records of maintenance work, inspections, failures, repairs, and field observations.
• Support audits, safety reviews, and quality inspections as needed.

Team Leadership

• Supervise installation supervisors, field technicians, and maintenance personnel.
• Provide technical guidance and hands-on support to field teams.
• Train personnel on tolling equipment, maintenance procedures, troubleshooting methods, and field best practices.
• Support workforce planning for field execution and maintenance coverage.
• Communicate field status, issues, and resource constraints to the Project Manager and relevant internal stakeholders.

Qualifications

• Bachelor’s degree in engineering, electronics, construction management, transportation systems, or related field; equivalent field experience may be considered in lieu of degree.
• 5+ years of experience in field installation, maintenance, or operations for tolling, ITS, transportation technology, or related infrastructure systems.
• Experience supervising field personnel, technicians, or subcontractors.
• Strong understanding of tolling roadside systems, communications networks, field power systems, and device integration.
• Experience with preventive and corrective maintenance programs in operational environments.
• Ability to read and interpret drawings, wiring diagrams, equipment manuals, and installation procedures.
• Strong working knowledge of field safety practices and roadway work zone requirements.
• Proficiency with Microsoft Office and maintenance or service reporting tools.
• Able to work nights, weekends, and emergency callouts.
• Able to work outdoors in varying weather conditions and around live traffic with proper safety controls.
• Able to lift equipment, access roadside cabinets, climb ladders, and work at gantries or technical rooms.

Preferred Qualifications

• Experience with all-electronic tolling, open road tolling, express lanes, or managed lane systems.
• Familiarity with tolling technologies such as AVI/RFID readers, ANPR/LPR cameras, DSRC, axle classification, vehicle detection, and video tolling systems.
• Knowledge of fiber optic systems, switches, routers, UPS systems, and roadside cabinet equipment.
• Experience supporting SAT, ATP, commissioning, or operational acceptance activities.
• OSHA training or related safety certifications.
• Experience with CMMS, asset management, or maintenance tracking systems.

Work Environment

• Combination of field, shop, and office environments.
• Frequent work in active roadway or construction settings.
• May require night work, weekend work, and emergency callout support.
• Must be able to work outdoors in varying weather conditions and around live traffic with proper safety controls.
• May be required to lift equipment, access roadside cabinets, climb ladders, and work at gantries or technical rooms.

Benefits

• Health and Welfare Benefits: Tailored to fit you and your family's needs starting on the first day of employment.
• Retirement Savings: Support to save for your future.
• Employee Discounts: Access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Access to award-winning learning platforms throughout your Conduent career.
• Paid time off: Attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: Award-winning culture and recognition for diversity efforts.