[Hiring] Information Services Manager – Enterprise Output Management @Careers Mutual Of Omaha

Role Description

As the Information Services Manager for Enterprise Output Management (EOM) within Enterprise Capabilities, you will lead the teams and platforms responsible for delivering business‑critical customer communications across the organization. These communications span policies, statements, checks, notices, and other regulated content that directly represent our brand, compliance posture, and customer trust.

This role blends people leadership, delivery execution, and platform stewardship. You will guide modernization efforts, ensure operational stability, and help the organization navigate competing priorities across a complex and highly interconnected landscape.

Qualifications

• Proven leader with a strong track record of building, mentoring, and managing high-performing teams, including performance management and coaching.
• Demonstrated ability to strategically prioritize and balance run, change, and transformation initiatives to deliver business value.
• Skilled at building trust, alignment, and collaboration across diverse stakeholders and leadership levels.
• Experienced in vendor and contract management, with strong oversight of financial and delivery considerations.
• Familiarity and experience of enterprise customer communications in the financial services and their regulatory sensitivity.
• Familiarity and experience with document composition, print, and electronic delivery ecosystems.
• Technical experience across the modern technology stack, including Java, MuleSoft, and modern technical stack with a strong understanding of enterprise application architecture, API development, system integrations, and cloud-native design.
• Experience or familiarity with Documerge, xPression, and Quadient is preferred to direct strategic decision framework.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Requirements

• Experience leading or supporting large‑scale modernization or platform migration efforts.
• Strong risk and dependency management skills.
• Pragmatic application of agile principles in complex, non‑greenfield environments.
• Focus on operational excellence while delivering change.
• Ability to evaluate platform overlap, technical debt, and long‑term viability.
• Experience planning and executing phased cutovers and coexistence strategies.

Benefits

• Estimated Salary: $165,000 plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time, and paid holidays.

Why This Role Matters

Enterprise Output Management supports communications that touch nearly every customer and product. Decisions made in this role have broad enterprise impact—on compliance, customer experience, and the organization’s ability to modernize safely.

Your work won’t just keep the lights on. It will help define how Mutual of Omaha delivers trusted communications today and into the future.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!