[Hiring] Implementations Manager @Raptor Technologies

Role Description

The Implementations Manager will be responsible for the effective implementation of all customer-facing projects, leading a team of multi-functional consultants, as well as leading other departmental initiatives to enhance the customer journey.

• Typically doesn’t have individual contributor responsibilities but may bridge bandwidth gaps when necessary; is accountable for the tactical results of a team or department.
• Establishes a cadence of routine 1:1s with individual team members (ideally, weekly); involves delegating and making needed scope and priority adjustments.
• Translates high-level organizational goals into team and/or individual goals for staff.
• In partnership with HR, establishes clear job descriptions and expectations for roles on the team.
• Ensures proper work coverage and division of responsibilities within the team; ensures clear process and procedure guidelines are established that align with the desired results for the department.
• Establishes clear performance standards and KPIs; arranges appropriate outcomes for members of the team based on those standards.
• Provides tactful and actionable feedback to others; resolves people problems and stressful situations.
• Conducts quarterly and annual performance reviews as well as compensation, promotional and disciplinary conversations.
• Manages other employee relations activities such as effective conflict resolution; engages HR as needed.
• Establishes a world-class culture: Develop and maintain organization of responsibility and accountability, ensuring effective training, coaching, recognition, workflow patterns, and performance standards.
• In partnership with HR, makes final decisions regarding hiring and other employment decisions.

Qualifications

• 4+ years of experience managing project consulting teams within a cross-functional matrix environment.
• High-Volume Project Delivery experience.
• Strong background in Software Implementation.
• Salesforce experience.
• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience.
• 4+ years managing customer-facing project delivery.
• Advanced Microsoft Excel skills.
• Managerial experience in deploying software solutions a plus.

Benefits

• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contribution to help you plan for the future
• Company paid life insurance, STD, and LTD