[Hiring] Implementation Specialist @Pippin Title

Role Description

The Implementation Manager is the person who turns a signed client into an active, happy, fully integrated Pippin account. You'll own the end-to-end onboarding experience for new title agencies, lenders, underwriters, and law firms — from kickoff through first orders, integration cutover, and the transition to steady state. In parallel, you'll run internal rollouts of new tooling, workflow changes, and product launches across our operations teams, making sure each one ships on time and actually sticks. This is a senior individual contributor role for someone who loves project management, is technical enough to navigate API and SaaS integrations, and has the operator's instinct to unblock problems before clients ever see them.

What You'll Do

• Client Onboarding
  • Own new-client onboarding end to end — run kickoff, build the mutual implementation plan, set success criteria, and drive to first live order for title agents, lenders, underwriters, and law firms.
  • Configure accounts and workflows in the Pippin portal (users, permissions, product catalog, report formats, invoicing/billing setup) so clients can place their first order without friction.
  • Train client teams on the portal, order tracker, live chat, and report formats — by live session, recorded walkthrough, and written playbook.
  • Be the single point of accountability from handoff out of Sales through a clean transition to the Client Success and Operations teams.
• API & Platform Integrations
  • Stand up integrations between Pippin and client systems — Qualia, SoftPro, Resware, TrackerPro, and direct API/SFTP connections with lenders and enterprise clients.
  • Translate between client and engineering — gather integration requirements, document field mappings, coordinate sandbox testing, and sign off on go-live.
  • Own the integration runbook — credentials, endpoints, error-handling expectations, SLAs, and rollback steps — so every cutover is boring on purpose.
  • Partner with Product and Engineering on integration roadmap, bug triage, and feature requests surfaced during implementation.
• Internal Rollouts & Process Improvement
  • Project-manage internal launches of new software, workflows, and process changes across Operations, Ground Searchers coordination, QC, and Support.
  • Build the change-management plan — readiness checklists, training materials, pilot cohort, cutover date, success metrics, and post-launch review.
  • Instrument every rollout with clear KPIs (adoption, cycle time, error rate, turnaround time) and report progress to leadership on a predictable cadence.
• Title Order Workflow Management
  • Manage the implementation of title-order workflows for new and expanding accounts — residential, commercial, and energy — including report types, state-by-state nuances, and turnaround expectations.
  • Partner with Ground Searchers network leads to pre-position capacity for large new accounts and high-volume launches.
  • Close the loop with QC to make sure commitment-ready output meets each client's specific format and quality bar from day one.

Qualifications

• 5+ years in implementation, onboarding, technical project management, or client-facing solutions at a SaaS, fintech, proptech, title, escrow, or mortgage-tech company.
• Title, escrow, mortgage, or real estate experience — you understand what a commitment is, what a two-owner search is, why a closing date matters, and why a missed turnaround is a big deal.
• Integration fluency — comfortable reading API docs, testing endpoints with Postman, reviewing field mappings, and speaking credibly with engineers on both sides. You don't have to write production code.
• Project management discipline — you run projects with written plans, owners, dates, and status updates. RACI, risks, and dependencies are second nature.
• Experience with Qualia, SoftPro, Resware, or TrackerPro is a strong plus; experience standing up integrations with any of them is a bigger plus.
• Client-side presence — you can lead an executive kickoff one hour and coach an ops lead through a portal configuration the next.
• Operator's bias for action — you write the SOP, build the template, record the Loom, and ship the rollout rather than waiting for someone else to.
• Tools — fluent in a modern PM/collab stack (e.g., Asana, Jira, Linear, Notion, Confluence, Slack, Zoom, Loom) and comfortable in spreadsheets.

Nice to Have

• Experience onboarding lenders or national title agencies to a new vendor.
• Exposure to HUD, CFPB, or ALTA best-practices compliance considerations.
• Background leading change-management or process-improvement initiatives (Lean, Six Sigma, or similar).
• Prior work inside a high-growth, VC-backed company.

Success In The First 12 Months

• First 30 days: complete Pippin product, portal, and integrations ramp; shadow live implementations; publish a gap analysis of the current onboarding playbook.
• 60 days: run your first new-client onboarding end to end and ship one improvement to the standard implementation plan.
• 90 days: own a portfolio of concurrent implementations with clear dashboards on time-to-first-order and integration go-live rates.
• 6 months: lead one cross-functional internal rollout (tooling or workflow) with measurable adoption and cycle-time improvement.
• 12 months: have materially reduced average time-to-first-order, raised integration go-live reliability, and established Implementation as a repeatable, instrumented function.

Why Pippin

• Category-defining company bringing real technology to an industry that has run on fax machines for 40 years.
• Direct impact — this role is visible to the executive team from day one.
• A roster of marquee clients (CATIC, Westcor, AmTrust Title, Stewart, First American, Old Republic, Investor's Title, EasyKnock and more) and a proven product, not a science project.
• Fully remote, outcomes-first culture with a tight-knit team.
• Competitive base salary, performance bonus, equity, medical/dental/vision, 401(k), and paid time off.

How to Apply

Send a resume and a short note on an implementation or integration you're proud of — what it was, what could have gone wrong, and what you did to make it go right — to [email protected] . Please reference "Implementation Manager" in the subject line.

Pippin Title is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran, or disability status.