[Hiring] Implementation Project Specialist @TouchBistro

Role Description

TouchBistro is looking for an Implementation Project Specialist to join our outstanding team. We pride ourselves on a team built out of restaurant professionals, who work towards the success of restaurants all over the world!

As an Implementation Project Specialist, you will partner closely with our Sales team to facilitate a smooth transition from the sales cycle to implementation and launch. As a trusted partner to the client, you will ensure all timelines and deliverables are met and coordinate with all internal departments to fulfill customer needs. Your goal is to provide the ultimate customer experience and work to delight our customers during onboarding and beyond. Your level of service excellence will be demonstrated by creating customer advocates and amazing customer satisfaction results.

What You'll Do

• Project manage the implementation, configuration and training of TouchBistro's POS
• Be solution focused and recommend solutions to our customers as you work with them
• Form strong partnerships with internal teams (Install, Product, Development, Sales, Support and Customer Care) in order to drive timely implementations for customers and ensure the voice of the customer is heard
• Train on all TouchBistro functionality, articulating the benefits of all key features
• Upsell during the implementation process when possible
• Lead our customers in the direction of success and continue to grow our customer advocates and the TouchBistro footprint

Qualifications

• You have 2+ years project management and/or client management experience
• You have Bachelor’s Degree/College Diploma in a relevant field
• You have deep knowledge of the restaurant industry
• You have extremely organized and ability to get multiple projects done at once in a fast-paced environment
• You have the ability to articulate complex information in an easy to understand way for different audiences
• You are comfortable leading conversations and building quick rapport with all levels of the restaurant team including the owner
• You have ability to appropriately set and reset expectations with stakeholders
• Fluency in Spanish is an asset

Requirements

• Salary Range: $60,000 — $75,000 CAD

Benefits

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches