[Hiring] Implementation Project Manager @Fortive

Role Description

The Implementation team is seeking an Implementation Project Manager with strong Facilities Management domain expertise to lead customers through successful deployments of the ServiceChannel platform. This role owns the full implementation lifecycle for new and existing customers and ensures the solution reflects real-world facilities, maintenance, and vendor-management workflows.

You will work closely with facilities, operations, and procurement stakeholders to translate complex business processes into scalable platform configurations. This position requires someone comfortable operating in a fast-paced environment, balancing technical depth with clear, confident client-facing communication.

Key Responsibilities

• Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi-site service delivery.
• Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints.
• Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines.
• Guide customers through configuration, training, testing, and go-live with a strong focus on real-world operational adoption.
• Communicate technical and functional concepts clearly to both technical and non-technical stakeholders, including facilities and operations leaders.
• Build strong working relationships with cross-functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership.
• Deliver end-to-end client support, including configuration recommendations, platform training, and integration support.
• Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution.
• Manage customer and internal resources to meet milestones and ensure predictable, high-quality delivery.
• Participate in cross-functional initiatives to advocate for facilities-driven customer needs and continuously improve the client experience.
• Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 2+ years managing enterprise software implementations (CRM, EAM, FM, or similar platforms).
• Strong understanding of Service Delivery environments.
• Proven experience managing all phases of the enterprise implementation lifecycle.
• Demonstrated ability to deliver complex, multi-stakeholder implementations for enterprise customers.
• Strong problem-solving skills with the ability to independently resolve customer issues.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple projects, priorities, and budgets.
• Ability to mentor and support other project managers.
• Willingness to travel up to 40%.

Preferred / Desired Skills & Experience

• Understanding of service provider management, SLAs, preventive maintenance, and reactive work order processes.
• Experience with HTML, JavaScript, or CSS; SQL knowledge is a plus.
• Experience delivering enterprise software training.
• PMP certification or equivalent is a plus.

Benefits

• Competitive base pay.
• Opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

Company Description

ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education, and health industries. We are the leader in our space, and we continue to earn that position by driving innovation around IoT, AI, and data with our software and services.

In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer, and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies.