[Hiring] Implementation Project Manager @FSI Services

Role Description

The Project Manager is responsible for leading client implementation projects from initiation through delivery. This role ensures that all aspects of the project are executed on time, within scope, and within budget, while maintaining high levels of client satisfaction. The ideal candidate will have strong organizational and communication skills, along with experience managing multiple projects simultaneously. Additional tasks will include:

• Software testing
• Implementation
• Maintenance
• Remote and onsite customer training
• General support of the facilities management software applications

Candidates should be willing to expand their role in the company, learn additional technologies, and be open to all aspects of FSI’s service offerings.

Responsibilities

• Manage small to medium-sized customers through end-to-end successful implementations and launches, ensuring alignment with strategic goals.
• Develop detailed project plans, timelines, and resource allocations.
• Coordinate internal teams and external stakeholders to ensure seamless execution.
• Project manage implementation tasks such as data migration, product training, and organizational roll-out strategies, coordinating internal resources as necessary.
• Configure software.
• Maintain a minimum of 70% productivity.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Serve as the primary point of contact for clients during the implementation phase.
• Conduct regular status meetings and provide clear, concise updates to stakeholders and team members in a timely manner.
• Ensure all deliverables meet quality standards and client expectations.
• Continuously improve implementation processes and methodologies.
• Train customers in product and implementation configurations either onsite and/or virtual.

Qualifications

• A passion for improving healthcare through technology.
• 3+ years of project management experience, ideally focused on SaaS or enterprise applications.
• Healthcare industry experience preferred.
• CMMS familiarity preferred.
• Knowledge of Regulatory Agency Standards (NFPA, Joint Commission) is a plus.
• Ability to work across various stakeholders including Users, Engineering, Quality Assurance, and Product Management.
• Proven ability to keep multiple projects on track at the same time, with strong attention to detail.
• Ability to triage & prioritize support requests against multiple projects with a focus on customer satisfaction.
• 4-year degree or equivalent work experience.
• PMP or similar certification preferred.
• Strong understanding of project management tools (e.g., MS Project, Asana, Jira, Smartsheet).
• Excellent communication, leadership, and problem-solving skills.

Requirements

• Work location: Remote. Travel will be required.
• Compensation: The starting salary is expected to fall within the range of $80,000-$90,000 based on relevant experience, qualifications, and work location.

Benefits

• Customer inspired.
• Solutions-first.
• One team.
• Impactful experts.

Company Description

FSI is an Equal Opportunity Employer committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life are key to our success as a company.