[Hiring] Implementation Project Manager @Granicus LAC

Role Description

Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through specialized teams of digital communicators and legislative experts. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities.

A desire to be part of a results-driven, client-focused, fast-paced team who loves the mission of providing best-in-class service to clients is a must.

What Your Impact Will Look Like

• Manage complex mission-driven projects for public sector clients
• Experience managing Web projects and working with distributed/remote teams
• Own the project scope, timeline, and budget
• Responsible for coordination of cross-functional teams to best serve Granicus customers
• Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables
• Leverage company standard processes and tools for executing, tracking, and billing projects
• Serve as an innovator to strengthen the value of Services projects and to expand offerings
• Provide expertise as a trusted advisor to internal resources, customers and partners
• Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices
• Partner with and consult Sales and Customer Success and other internal teams in pursuit of Services opportunities
• Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects
• Survey and analyze customer satisfaction of projects delivered by department
• Enlist internal stakeholders to help navigate within a customer organization and manage escalations

Qualifications

• Minimum of 3 years of experience overseeing complex projects
• Experience managing projects and working with distributed/remote teams
• Experience and/or enthusiasm for public service, citizen engagement, legislative processes, and communication
• Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel
• Enjoy managing simultaneous projects in a fast-paced environment
• Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback
• Demonstrated project management experience, or any equivalent combination of education and work experience
• Proficient use of CRM solutions (Salesforce preferred)
• Proficient use of project management solutions
• Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)
• Possess superior communication (oral and written) and analytical skills

Requirements

• Experience monitoring, auditing, coordinating and executing web accessibility updates, including familiarity with accessibility standards, testing tools, and remediation workflows in web-based environments.

Benefits

• Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams.
• We do not have degree requirements for most of our roles.
• If you don’t meet every requirement above but are excited to learn more, we encourage you to apply.

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee population.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world.