[Hiring] Implementation Manager II @MedImpact Healthcare Systems, Inc.

Role Description

This position is responsible for managing the transition of new business into MedImpact effectively, accurately and timely. Ensures consistent customer satisfaction during implementation by collaborating with client teams, over 30 business units, and continually interacting with customers and consultants. The Implementation Manager is ultimately accountable for not only delivering a successful project but creating the foundation of the business relationship and successfully executing the delivery of additional revenue to the Company.

• Responsible to ensure project deliverables are consistent with client service agreements.
• Achieve appropriate service levels and meet project timelines and deliverables.
• Identify and resolve issues timely to ensure client satisfaction throughout the implementation process.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Develops and builds client business relationships by delivering a positive on-boarding experience.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation.
• Rely on experience, judgment, business & systems knowledge, and technical skill to plan and accomplish goals.
• Participates and facilitates enterprise activities resulting in process improvements.
• Utilizes project management skills to track milestones and deliverables.
• Leads the implementation process, including timely and accurate documentation/sign off.
• Builds client relationships by ensuring appropriate levels of service and operational support.
• Effectively educates the client to MedImpact systems and processes.
• Leverages Salesforce for documenting all client contacts and deliverables requiring follow-up.
• Manages the project in compliance with the client service agreement.
• Must be knowledgeable of all State and government regulations related to PBM operations.
• Partners with multiple business units and teams to ensure accuracy of claims adjudication setups.
• Understands, documents, and communicates clients’ technical and service specifications.
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Takes accountability for expeditious resolution of adjudication configuration issues.
• Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables.
• Ensures appropriate back up coverage for customers during holidays and weekends.
• Maintains commitment to operational goals in the face of obstacles.
• Actively supports members of the core client team in successfully meeting client needs.
• Collaborates and cultivates positive relationships with internal and external customers.
• Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.
• Promotes continuous improvement by ensuring adherence to quality principles.
• Actively participates in continued professional development.
• Completes special projects as assigned.

Qualifications

• BS/BA and 5+ years’ experience or equivalent combination of education and experience.
• 2 years' of SME in respective areas such as customer support or related account management experience in a healthcare or PBM environment.
• Experience should include a minimum of two (2) years implementation experience.
• Experience as a user of multiple business software applications is required.
• Pharmacy Technician license or national certification desired.

Requirements

• Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook.
• PMP or PMI Certification desired.
• Must be exceptionally consultative face to face with clients.
• Outstanding numeric, verbal, written, logic and analytical skills.

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Company Description

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.