[Hiring] Implementation Manager @Johnson Controls

Role Description

The Implementation Manager is responsible for leading the successful deployment of RFID solutions from solution design through go-live. This role serves as the primary liaison between customers, engineering, project management, and field teams to ensure RFID implementations are delivered on time, within scope, and aligned with business requirements. The Implementation Manager owns solution design activities, translating operational needs into scalable, reliable technical architectures, and acts as the customer interface for data integration requirements.

• Lead end-to-end implementation of RFID deployments across customer sites, including planning, coordination, execution, and go-live support.
• Serve as the primary technical and operational point of contact during customer deployments.
• Coordinate with internal teams and external partners to manage installation schedules, site readiness, and hardware/software setup.
• Oversee system testing, validation, and customer acceptance to ensure performance and accuracy standards are met.
• Identify, track, and mitigate deployment risks, issues, and dependencies.
• Design RFID solutions based on customer requirements, use cases, and operational workflows.
• Create detailed solution designs, including hardware selection, tag strategy, reader placement, network considerations, and software integration.
• Translate business and functional requirements into clear technical documentation and implementation plans.
• Provide technical guidance and best practices for customer development of REST APIs and system integrations.
• Support troubleshooting, optimization, and stabilization efforts post-deployment.

Qualifications

• Minimum of 5 years of experience in solution implementation, systems integration, or technical project delivery.
• Hands-on experience with RFID technologies and associated hardware and software ecosystems.
• Strong understanding of networking fundamentals, systems integration, and enterprise software deployments.
• Proven ability to design, document, and implement technical solutions.
• Strong organizational, coordination, and problem-solving skills.
• Working knowledge of REST APIs and API testing tools such as Postman.

Requirements

• Experience deploying RFID solutions in retail, manufacturing, healthcare, logistics, or supply chain environments.
• Familiarity with site surveys, RF performance tuning, and environmental considerations.
• Experience in customer-facing roles or professional services organizations.
• Knowledge of cloud-based platforms, APIs, and data integration architectures.

Key Skills & Competencies

• Solution design and systems thinking.
• Technical troubleshooting and root-cause analysis.
• Strong written and verbal communication skills.
• Customer-focused mindset with a consultative approach.
• Ability to manage multiple implementations simultaneously.
• Cross-functional collaboration and leadership.

Travel Requirements

• Ability to travel to customer sites as needed to support deployments and site assessments (up to 25%).

Benefits

• Competitive salary.
• Paid vacation/holidays/sick time.
• Comprehensive benefits package including 401K, pension, medical, dental, and vision care.
• On the job/cross training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.