[Hiring] Implementation Manager @Premier Inc.

Role Description

The Implementation Manager is responsible for the overall technical project execution of installing Stanson’s AI-driven products, serving as the primary contact for the customer during the implementation, collaborating with health system leadership and Stanson team members to align with client strategic objectives and initiatives. The Implementation Manager provides technical support and owns troubleshooting throughout the customer life-cycle as well as ongoing maintenance and deployments of Stanson content and analytics. Internally, the Implementation Manager will collaborate with other teams to improve company processes related to implementing Stanson products.

Key Responsibilities

• Implementation Management– 60%
  • Act as primary point of contact between customer and Stanson during installation; ensure customer satisfaction with implementation and escalate issues when appropriate.
  • Manage multiple customer implementations concurrently, meeting timelines established in project plans.
  • Collaborate and effectively communicate project and technical information to internal Stanson teams and client teams.
  • Provide subject matter expertise on how Stanson products function and integrate with client EHR systems.
  • Investigate issues and troubleshoot technical challenges.
  • Participate in reviews/evaluations of implementation processes and offer feedback and recommendations for improvement.
• Client Support – 20%
  • Provide ongoing support and maintenance for existing client base.
  • Maintain effective lines of communication among internal and client stakeholders.
  • Act as a technical lead on ongoing operational calls with clients.
  • Perform updates in tandem with client technical analysts.
  • Create and manage issues and tickets relating to implemented products.
• Internal Projects and Technical Troubleshooting – 20%
  • Assist with technical implementation and troubleshooting of internal projects and initiatives as needed.
  • Provide business recommendations and support the development of new Stanson products and tools as needed.

Qualifications

• Work Experience: 5 or more years of applicable experience.
• Education: High School Diploma or GED (Required).

Preferred Qualifications

• Ability to troubleshoot technical issues and own their resolutions.
• Ability to manage multiple client relationships simultaneously.
• Ability to interact well with customers / strong customer support ethic.
• Ability to effectively communicate complex problems internally and externally.
• Proven success in information systems implementation and support.
• 5 or more years of relevant experience in the healthcare industry.
• Prior experience implementing or supporting the Epic or Cerner software systems (e.g. Epic certification, Cerner clinical application build, etc.).
• Prior experience implementing products with AI-driven models.
• Prior experience in Hospital and/or Professional Billing, Claims, or Revenue Cycle.
• Clinical experience (RN, MA, etc.) a plus.
• Education: Bachelor’s Degree.

Additional Job Requirements

• Remain in a stationary position for prolonged periods of time.
• Be adaptive and change priorities quickly; meet deadlines.
• Attention to detail.
• Operate computer programs and software.
• Ability to communicate effectively with audiences in person and in electronic formats.
• Day-to-day contact with others (co-workers and/or the public).
• Making independent decisions.
• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions.

Working Conditions

• Remote.
• Travel Requirements: Travel 1-20% within the US.
• Physical Demands: Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally.

Benefits

• Health, dental, vision, life and disability insurance.
• 401k retirement program.
• Paid time off.
• Participation in Premier’s employee incentive plans.
• Tuition reimbursement and professional development opportunities.

Company Description

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023).
• Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row.
• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024).
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting.
• Employees receive perks and discounts.
• Access to on-site and online exercise classes.