[Hiring] Implementation Manager @Cigna Healthcare

Role Description

The PBM Operations Commercial New Client Implementation team is a group of client account support professionals responsible for successfully managing and delivering strategic implementation projects while driving client/customer focused problem resolution and influencing/leading process improvement.

As an Implementation Manager on the Commercial New Client Implementations team, you are responsible for end-to-end management of implementation project delivery with strong emphasis on project management, process and product knowledge and internal and external communications. This role is involved in all aspects of implementations on a day-to-day basis including all client meetings and discussions, leading topics and guiding decision making with the client.

The role is tasked with achieving business results through consistent customer-centric service delivery, operational excellence, and effective partnership with cross-functional colleagues and external consultants, coalition partners and clients.

The role exists within a fast-paced and dynamic team of highly supportive implementation and operations specialists and leaders whose focus is to collaborate and empower each other to deliver complex setups on time and without issue in order to best position our clients, their members and those who support them for success.

Qualifications

• High School Diploma required
• Bachelor's degree preferred
• 3 plus years relevant experience required
• Project management experience required
• Knowledge of pharmacy benefits management products and processes preferred
• Experience in working with sales, service and/or directly with clients, brokers, consultants and/or vendors preferred
• Excellent verbal and written communication skills required
• Demonstrated ability to prioritize and manage workload and meet project deadlines in complex situations preferred
• Strong problem solving and critical thinking skills with situational awareness preferred

Requirements

• Ability to work effectively in a dynamic team-based environment, learn quickly, solve problems and make decisions with minimal supervision
• Willingness to work a flexible schedule during high-volume periods to accommodate business requirements
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Annual salary of 82,700 - 137,800 USD / yearly, depending on relevant factors, including experience and geographic location
• Eligible to participate in an annual bonus plan
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
• 401(k) and company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year and paid holidays

Company Description

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.