[Hiring] Implementation Director @Cotiviti

Role Description

The Implementation Director will guide the delivery of services and technology to one or more clients by planning, supporting, and managing implementation activities from pre-sales support through production verification.

Responsibilities

• Project Management:
  • Coordinate/manage the implementation efforts by ensuring organizational execution against the defined workplan.
  • Identify and initiate joint company and client teams to complete pre-sales and/or implementation opportunity analysis.
  • Establish medical policy, integrate applications, establish invoicing, test configuration and interface, train end users, and communicate to internal and external audiences.
  • Establish internal IT team to ensure coordination of all delivery activities through weekly meetings.
  • Establish project plan based on scope of services.
  • Ensure company and client buy-in to project plan and milestones.
  • Ensure work of each company and client committee progresses as scheduled against the plan.
  • Serve as a key collaboration catalyst, coordinating and documenting strategic meetings across various domains.
  • Ensure follow-through against commitments made by company and client resources.
  • Identify, track, and ensure closure of all implementation-related issues across all aspects of delivery.
  • Report status against key milestones on a weekly basis.
  • Deliver projects in conjunction with the client, balancing scope, schedule, resources, and quality.
  • Fulfill delivery responsibilities as outlined in the Implementations Responsibility Matrix.
• Client Relationship Management:
  • Establish outstanding professional relationships within each of the client departments.
  • Serve as the key day-to-day client contact.
  • Identify opportunities to expand the scope of the business relationship with the client.
  • Leverage IS VP and/or AVP to solidify relationships with client executives.
• Transition to Client Services and Network Operations:
  • Ensure client operational cycles are understood and supported by the company.
  • Integrate and effectively transition to Client Service Manager for ongoing business support.
  • Integrate and effectively transition to Network Operations for ongoing technology support.
• Implementation Process Improvement:
  • Undertake process and departmental improvement projects.
  • Coordinate process improvement initiatives with other team members.
  • Hire, develop, coach, lead, and retain top-tier talent.
  • Complete all responsibilities as outlined in the annual performance review and/or goal setting.
  • Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.
• Other responsibilities as assigned.

Qualifications

• Bachelor’s Degree.
• PMP Certification preferred.
• Health Claims system knowledge on any of the following: Facets, Paradigm/Diamond, Amisys or Amisys Advance, QMacs/QNXT, QCare.
• 5+ years of experience with program and complex project management, matrix management, client-facing service delivery, health plan systems delivery, and custom or packaged application delivery.
• Proficient in Microsoft Office Suite (Word, Excel, Power Point, Visio, Project).
• Professional with ability to properly handle confidential information.
• Ability to work well independently and in a team environment.
• Ability to handle multiple tasks, prioritize and meet deadlines.
• Ability to work within a matrix organization.
• Excellent written and verbal communication skills.
• Must have ability to positively handle/manage stress.
• Must have flexibility and willingness to participate in international work processes.

Requirements

• Mental Requirements:
  • Communicating with others to exchange information.
  • Problem-solving and thinking critically.
  • Completing tasks independently.
  • Interpreting data.
  • Demonstrating agile decision-making skills.
  • Maintaining focus.
  • Assessing the accuracy, neatness, and thoroughness of the work assigned.
  • Learning new tasks and completing tasks in situations that have a speed or productivity quota.
  • Remembering and adhering to processes and protocols.
• Physical Requirements and Working Conditions:
  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Repeating motions that may include the wrists, hands, and/or fingers.
  • Must be able to provide a dedicated, secure work area.
  • Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
  • No adverse environmental conditions expected.

Benefits

• Base compensation ranges from $122,000 to $155,000 per year.
• This role is eligible for discretionary bonus consideration.
• Cotiviti offers a competitive benefits package including:
  • Medical, dental, vision, disability, and life insurance coverage.
  • 401(k) savings plans.
  • Paid family leave.
  • 9 paid holidays per year.
  • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service.

Company Description

Cotiviti works with more than 200 healthcare payers and health systems, including all of the top 25 plans in the United States, to deliver higher-performing payment accuracy, risk adjustment, quality improvement, and consumer engagement programs.