Head of Service Delivery @Future Works

[Hiring] Head of Service Delivery @Future Works

Mar 16, 2025 - Future Works is hiring a remote Head of Service Delivery. 💸 Salary: unspecified. 📍Location: UK.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Future Works is looking for an experienced, highly organized, and energetic Head of Service Delivery to drive the FW operation.

Oversee human resources, financial operations, commercial agreements, and production in a busy agency environment.
Understand FW’s business requirements for internal and external support, business growth, and define and roll out operational processes.
Track business data and perform strategic analysis to improve operational performance.
Manage external resources availability and relationships with external white-label companies.
Provide operational leadership and execution to the Agency.
Embrace the challenge of being part of a customer-focused, ambitious team in a fast-paced, competitive environment.

Responsibilities

Process Improvement: Drive cutting-edge processes across the portfolio and Agency related to project management, delivery, resourcing, financial tracking, forecasting, and client management.
Manage and own all backend systems, tools, and processes.
Human Resources: Lead the management of new hires, including role definition, candidate screening, coordination of further interview rounds, and negotiating commercials.
Manage external partners and vendor relationships; ensure the database of freelancers and partners is kept up to date.
Own the general FW onboarding, training, and development for all new core team members and project team members.
Financial Management: Manage the request and tracking of incoming and outgoing invoices and POs, working closely with the Finance Lead.
Legal: Setup, maintain, and ensure all legal documentation, including SOWs, Client Agreements, Contractor Agreements, Addendums, etc. are up to date.

Qualifications

5+ years digital/creative agency or in-house agency experience in operational leadership positions.
A very high degree of understanding and/or experience with the EOS operating framework.
Deep experience with operating on a modern tool stack including customized Notion or ClickUp, integrations and automations using Make or n8n.
A flexible leader with the ability to create clarity within complex and sometimes ambiguous work environments.
Experience creating and implementing systems and processes that drive profitability, efficiency, and productivity.
Experience working remotely and/or within distributed teams.
Ability to thrive in a global, fluid, fast-paced, entrepreneurial/startup environment, with tight deadlines and multiple priorities.
Detail-oriented with high-energy, and superb organizational and communication skills.
High level of integrity and dependability with a strong sense of urgency and results-oriented.
Ability to work effectively in a team-based organization, collaborate cross-functionally, and build alignment around goals and objectives.

Benefits

Company Description

Future Works is a Digital Solutions Agency. We unlock leaps in innovation with strategy, design, and technology.

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Before You Apply

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📍	Be aware of the location restriction for this remote position: UK
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Head of Service Delivery @Future Works

Project Management

Salary 💸 unspecified	Remote Location UK
Job Type contract	Posted Mar 16, 2025

️

📍	Be aware of the location restriction for this remote position: UK
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.