Back to Remote jobs  >   Project Management
Head of Network Operations @Wifinity

[Hiring] Head of Network Operations @Wifinity

Apr 03, 2025 - Wifinity is hiring a remote Head of Network Operations. đź’¸ Salary: competitive salary and benefits package. đź“ŤLocation: UK.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This is a key leadership role with a strong focus on people, operational processes and systems to cover all aspects of the Network Operations function.

  • Lead the Network Operations team to plan and allocate resources effectively.
  • Build and drive a high performing technical team to provide technical support across our customer estate.
  • Execute the Network Operations key deliverables with the team, customers, and senior stakeholders.
  • Lead the department through layers of management, executing against the strategic and operational plan.
  • Provide direction for excellent proactive 7x24x365 operational monitoring, KPI and incident management.
  • Analyse and implement an operating model to establish the department as leaders in the industry.
  • Own SLA management, operational reporting, and service reviews to senior stakeholders.
  • Create and lead a high performing NOC team, driving performance, knowledge growth, and ongoing development.
  • Provide guidance in implementing next generation monitoring and alerting tools.
  • Work closely with internal teams to support the creation and transition of new services and customers.
  • Develop and own service operating guides and NOC procedures.
  • Develop and implement the overall network strategy to meet customer demands.
  • Monitor network performance to identify areas for improvement and implement optimization strategies.
  • Manage network capacity planning to handle growing traffic demands.
  • Lead the operational deployment of new technologies to improve network functionality.
  • Manage relationships with key network hardware, software, and service vendors.
  • Provide regular reports to senior leadership on network performance and key operational metrics.
  • Develop and maintain comprehensive disaster recovery plans for business continuity.

Qualifications

  • Demonstrate excellent technical and commercial awareness with a proven track record in a similar role.
  • Strong leadership skills and previous experience of implementing and operating a 24x7 NOC.
  • Excellent knowledge of next generation monitoring and alerting tools.
  • Strong communication skills for regular updates to stakeholders.
  • Ability to meet deadlines and handle change effectively.
  • Uncompromising approach to delivering operational excellence, productivity, and efficiency.

Requirements

  • Demonstrated experience transforming a NOC team to be future ready.
  • Significant experience working in a telecoms and/or MSP NOC environment.
  • Significant ITIL service management experience or FCAPS equivalent.
  • Excellent knowledge of industry monitoring and incident management systems.
  • Excellent people management and leadership skills.
  • Ability to work under pressure with integrity and a flexible approach.
  • Proactive management style with excellent negotiation skills.
  • Computer literate (Word, Excel, PowerPoint, and Project).
  • Excellent communication, both written and oral.

Desirable Qualifications

  • ITIL Service Management Certifications.
  • Project management qualifications e.g. Prince 2.
  • Experience of working with Jira.
  • Experience in a managed services environment.
  • Full Clean Driving Licence.

Benefits

  • Competitive salary and benefits package.
  • Annual Leave Buy & Sell Scheme.
  • Remote first working environment for better work/life balance.

Company Description

Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides.

Similar Remote Jobs

More jobs at Wifinity

More Project Management jobs

More jobs in UK

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 55,318 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
đź“Ť Be aware of the location restriction for this remote position: UK
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Project Management
Head of Network Operations @Wifinity
Project Management
Salary đź’¸ competitive salary and benefits package
Remote Location
UK
Job Type full-time
Posted Apr 03, 2025
Apply for this position Unlock 55,318 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: UK
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Head of Network Operations Apply for this position Unlock 55,318 Remote Jobs
Ă—
  • Unlock 55,318 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in April 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access