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Global Program Manager @Future Tech Enterprise, Inc.

[Hiring] Global Program Manager @Future Tech Enterprise, Inc.

Mar 28, 2025 - Future Tech Enterprise, Inc. is hiring a remote Global Program Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a Global Program Manager to oversee and drive the successful delivery of IT services within a customer program. This role is responsible for ensuring efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives.

This is a remote role based in the United States. Work hours are Monday – Friday, 8a-5p Eastern Time.

  • Oversee end-to-end IT service delivery, including order processing, technical support, system imaging, and application installation.
  • Ensure all services meet defined service level agreements (SLAs) and quality standards.
  • Implement IT service management best practices to drive operational efficiency.
  • Monitor service performance metrics and drive continuous improvement efforts.
  • Act as the primary liaison between internal teams, customers, and external partners to align IT services with business needs.
  • Ensure high levels of customer satisfaction by addressing issues, collecting feedback, and implementing service improvements.
  • Develop and maintain strong relationships with key stakeholders to anticipate future service needs.
  • Lead and mentor IT service teams, including support staff, system administrators, and technical specialists.
  • Conduct performance reviews, set team goals, and provide continuous coaching and development opportunities.
  • Ensure teams have the necessary training and tools to deliver high-quality IT services.
  • Oversee the resolution of IT incidents and problems, ensuring timely and effective responses.
  • Develop and implement processes to reduce recurring issues and improve system reliability.
  • Implement and maintain ITIL-based frameworks for incident, problem, and change management.
  • Ensure IT service operations comply with industry regulations, organizational policies, and security best practices.
  • Collaborate with customers and internal teams to forecast demand using historical data and market trends.
  • Align capacity planning, inventory management, and procurement strategies with expected service demand.
  • Continuously assess IT service performance to identify areas for optimization.
  • Stay informed about emerging technologies and industry trends to enhance IT service offerings.
  • Develop and manage the IT services budget, ensuring cost-effective resource allocation.
  • Optimize spending on personnel, hardware, and software to meet business needs.
  • Oversee third-party vendors and service providers to ensure optimal service performance.
  • Regularly evaluate vendor contracts and negotiate improvements where necessary.

Qualifications

  • 7+ years of experience in IT service management, program management, or related fields, with a strong focus on global service delivery.
  • Proven experience managing IT operations and driving continuous service improvements.
  • Bachelor’s degree in Information Technology, Business Management, or a related discipline (Master’s degree preferred).
  • ITIL Foundation certification (higher-level ITIL certifications preferred).
  • Project Management Professional (PMP) certification is a plus.
  • Strong understanding of IT service management platforms (e.g., ServiceNow).
  • Familiarity with collaboration tools like Microsoft Teams.
  • Exceptional leadership skills with experience managing global teams and IT service functions.
  • Strong stakeholder management and ability to engage effectively with executives, customers, and technical teams.
  • Ability to analyze service performance data, identify trends, and drive strategic improvements.
  • Strong decision-making skills in high-pressure environments.
  • Commitment to delivering high-quality IT services that align with business and customer needs.

Benefits

  • Medical, dental, and vision insurance
  • 401k with company match
  • PTO

Company Description

Future Tech Enterprise, Inc. is an award-winning IT solution provider with capabilities in 50 countries. We provide cost-effective and customized IT solutions – from computer hardware and software, to configuration and networking, to staffing and support, to enterprise-sized clients in every vertical market.

  • OEM-agnostic, uniquely positioned to meet all of our clients' IT challenges, including: Security, Storage, Infrastructure, Collaboration, Disaster Prevention, Disaster Recovery and Business Continuity, Power Solutions and Asset Life Cycle Management.
  • Future Tech was named 2024 Dell Technologies' Federal Service Partner of the Year, Northrop Grumman Supplier Excellence 2024, and CRN Triple Crown - all were multiple years running.
  • One of few global IT solutions providers that is ISO 9001: 2015 Certified and AS 9100:2016.
  • Investment in quality control provides a distinct competitive advantage.

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Back to Remote jobs  >   Project Management
Global Program Manager @Future Tech Enterprise, Inc.
Project Management
Salary đź’¸ unspecified
Remote Location
USA
Job Type full-time
Posted Mar 28, 2025
Apply for this position Unlock 55,016 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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