[Hiring] Global Process Owner - OSC @Morgan Advanced Materials

Role Description

The Global Process Owner plays a key role in our Operations & Supply Chain (OSC), Sales and Finance teams for our Dynamics 365 implementation project known as Highlander. This position will work to support our Global Process Owners and the wider Highlander Programme team to ensure our projects are completed on time, within scope, and within budget.

Responsibilities

• Lead the deployment of the Operations & Supply Chain core model across global manufacturing and warehouse sites.
• Own and drive the transformation and strategic implementation of global processes, ensuring consistency, scalability, and value creation.
• Act as end-to-end Process Owner for Operations & Supply Chain, with a strong understanding of cross-functional dependencies and upstream/downstream impacts across the enterprise.
• Ensure processes align with industry best practices and drive continuous improvement across the global network.
• Collaborate with Senior Leadership, BU Directors, Site Managers, and Subject Matter Experts (SMEs) to drive operational excellence globally.
• Work effectively within cross-functional teams, understanding how individual processes integrate into the wider process landscape, even outside the primary process taxonomy.
• Support and guide End Users, Global Key Users, and SMEs through all Highlander programme phases, including:
  • Discovery and design workshops
  • Playback and get-fit sessions
  • Change management activities
  • Acceptance testing, training, deployment, and hypercare
• Align global processes with the Highlander Global Solution (Microsoft Dynamics D365 F&SCM) as new requirements and system functionalities emerge.
• Maintain a strong understanding of functional process execution within D365 F&SCM for assigned areas of the global process taxonomy.
• Support deployment activities, including data validation in collaboration with the Data Migration team.
• Oversee and drive process design and re-design, policy updates, workflows, and change impact assessments.
• Own and maintain Global and Local Process Taxonomy, including process maps and SOPs (with ClickLearn documentation).
• Maintain and own test scenarios and participate in end-to-end testing aligned to owned processes.
• Identify opportunities for continuous improvement and process optimisation in partnership with the business.
• Stay current with emerging process, system, and functional requirements, ensuring processes evolve with business and technology needs.

Qualifications

• Strong knowledge of Microsoft Dynamics 365, with a focus on:
  • Master Planning
  • Production Control
  • Inventory Management
  • Warehouse Management
  • Product Information Management
  • Engineering Change Management
  • Procurement and Sourcing
• Proven experience applying business best practices within Manufacturing and Supply Chain Management environments.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Demonstrated understanding of end-to-end business processes within Operations and Supply Chain.
• Excellent communication, organisational, and interpersonal skills, with the ability to engage effectively across all levels of the business.
• Strong analytical and problem-solving abilities, with a data-driven and structured approach to decision-making.
• Proven ability to manage multiple priorities simultaneously in a fast-paced, global environment.
• Ability and willingness to rapidly learn new tools, technologies, and methodologies, including areas not previously known (e.g. third-party add-on solutions such as banking, tax, and DevOps).
• Comfortable working in complex transformation programmes and navigating change.
• Highly organised, detail-oriented, and proactive, with a strong focus on driving and sustaining change.
• Capable of working under pressure and meeting tight deadlines without compromising quality.
• A strong team player with a collaborative mindset, able to work effectively within cross-functional and global teams.
• German language is nice to have.

Company Description

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.

• Revenue £1,100.7m (2024)
• ~8,000 employees
• Manufacturing in 20+ countries
• A global customer portfolio
• A UK PLC with head office located in Windsor, Berkshire UK
• Listed on London Stock Exchange; Member of the FTSE 250 Index