[Hiring] Field Support & Technical Training Manager @Future Plans

Role Description

The Field Support & Technical Training Manager is responsible for bridging the gap between technology strategy and field implementation. This role leads efforts to evaluate, implement, and support new technologies across the organization, ensuring staff are equipped with the knowledge and tools needed for successful adoption. This position combines project management, technical training, and field engagement to support IT initiatives from planning through deployment. The Manager collaborates closely with IT, leadership, and field staff to gather feedback, inform system improvements, and deliver effective communication and training strategies that align with organizational goals and data-driven decision-making.

• Support planning and execution of IT projects and technology implementation.
• Partner with IT to evaluate and implement new tools.
• Serve as liaison between field staff and IT.
• Gather and integrate field feedback.
• Develop and deliver training programs and materials.
• Lead communication and change management efforts.
• Collaborate across teams to align technology with organizational goals.
• Attend required Future Plans meetings, trainings, planning sessions, retreats, and program-related events.
• Represent Future Plans in a manner that reflects the organization’s mission, values, and commitment to helping individuals and communities move toward greater opportunity.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of relevant experience.
• Strong communication and training skills.
• Experience with IT or system implementation projects.
• Ability to collaborate cross-functionally.