[Hiring] Experience Management Project Manager @AKT Global

Role Description

We are looking for a resilient, customer-facing Project Manager to lead CX and EX implementation projects in a fast-moving, remote and global delivery environment. This role requires strong delivery discipline, emotional maturity and the ability to build trust with customers and internal teams. As we become an AI-first consulting firm, this role also requires curiosity and confidence in using AI to improve how we design, deliver and create value for clients.

• Lead end-to-end CX and EX implementation projects, from planning through launch and adoption
• Manage customer stakeholders and maintain strong client relationships
• Own project success across scope, timeline, budget, risks and escalations
• Coordinate cross-functional teams
• Monitor progress and report project status on an ongoing basis
• Drive delivery quality
• Support customers in connecting the implementation to business outcomes and adoption
• Manage several projects in parallel in a fast-moving delivery environment

Qualifications

• Bachelor’s degree or higher in a relevant field, such as industrial engineering, information systems or business administration
• 5+ years of experience managing SaaS, enterprise applications (CRM, ERP, HRIS)
• Experience working in professional services (consulting) leading customer-facing projects
• Experience managing cross-functional teams in a matrix structure
• Ability to manage multiple projects, priorities and stakeholders in parallel
• AI literacy (GenAI, Agentic) and openness to using AI tools to improve project delivery, communication, documentation and client value
• Excellent English (both written and verbal). Additional languages – an advantage
• Experience with project management tools, such as Jira, Monday or similar
• Understanding of CX, EX, VOC, VOE, employee lifecycle or customer journey programs – an advantage
• Ability to work flexible hours when needed

Requirements

• A quick learner
• Dynamic project leader and team player with strong commitment and drive to accomplish individual and team tasks and goals
• Promptly acclimate to company culture, values, processes, and expectations
• Can-do attitude - self-motivated, flexible and able to meet tight deadlines
• Provide solutions, not only pointing out problems
• Strong analytical and persuasive skills
• Customer-oriented and flexible
• Brings energy, optimism and stability to challenging delivery situations

Benefits

• Stimulating and collaborative working environment
• Work with leading global brands
• Internal knowledge transfer, training and coaching by our dynamic team of consultants and experts
• A range of benefits and opportunities for career growth
• Realistic growth opportunities into either technical practices or business consulting environment
• International business environment (offices in the UK, DACH, Cyprus, India, France, North America, Israel, and Czech Republic)