[Hiring] Event & Operations Coordinator @Visit.org

Role Description

Visit.org is looking for a passionate and ambitious Event & Operations Coordinator, located in Vietnam, to join our team remotely in a dual capacity spanning both event coordination and Shopify order fulfillment support. The Event & Operations Coordinator is a hybrid role combining event coordination and Shopify order fulfillment support. This person will:

• Manage event booking requests and daily communications with corporate, nonprofit, and internal stakeholders to ensure seamless event planning and execution.
• Partner with the logistics team to keep fulfillment operations running smoothly and orders processed accurately and on time.
• Bring an entrepreneurial mindset, strong attention to detail, and the energy to build and improve processes in a fast-paced, mission-driven environment.

Please note: This is a temporary 3-month contract and may lead to a long-term role based in Vietnam, up to 40 hours per week. The working hours are 12 pm - 9 am GMT+7 (with adjustment based on team meetings).

Responsibilities

• Facilitate all event booking requests from corporate partners and the account management team.
• Manage daily communications with nonprofit organizations to confirm booking details.
• Coordinate event details and changes with internal and external stakeholders.
• Communicate with corporate partners to ensure the collection of pertinent event-level information.
• Draft room layouts, provide suggested floor plans, and prepare event-level execution.
• Learn and become an internal expert on our experiences offered on the Visit.org platform.
• Collaborate in several aspects of event production, such as event hosts, calendar management, booking confirmations, and scheduling logistics.
• Train, onboard, and prepare our on-site events team.
• Maintain a feedback loop with cross-functional teams to provide insight and share suggestions on where improvements can be made.
• Identify risks and come up with innovative solutions to ensure events are successful and completed as scheduled.
• Provide immediate support for our clients and team on the ground.
• Potential for local travel for nearby on-site events, if willing!
• Monitor and process incoming Shopify orders, ensuring accurate fulfillment handoffs to our fulfillment center and timely resolution of any discrepancies or delays.
• Identify and flag order fulfillment issues, shipping errors, inventory mismatches, and returns using internal reporting workflows to drive quick resolution.
• Serve as a liaison between internal teams and the fulfillment partner, tracking order statuses and communicating updates to stakeholders as needed.
• Experience coordinating and managing communications of multiple projects at once.

Qualifications

• 1-2 years of experience in event management, preferably with large-scale events.
• Experience with Shopify or other e-commerce platforms is a plus.
• Proficiency in English and a second language is a plus.
• Background in customer success or in a client-facing role.
• Demonstrate a strong desire for growth or learning and keep up to date on industry and management trends.
• Excellent communication and interpersonal skills.
• Experience working in a fast-paced startup environment.
• Passion for our mission and the desire to make an impact in the world through technology.

Benefits

• Competitive pay.
• Mission-aligned company events/volunteering.
• Inclusive, exciting startup culture.
• Culture Club and more!