[Hiring] Enterprise Project Manager @Armstrong Group

Role Description

• Develop Standard Operating Procedures (SOPs) for the enterprise channel and enterprise customers.
• Develop individual service response plans tailored to each enterprise customer.
• Build and modify sales proposals on behalf of Enterprise sales representatives.
• Optimize the enterprise sales CRM environment for data collection, sales insights, high-volume business development, reporting, user permissions, and overall operational efficiency.
• Route and track all pre- and post-sale customer documents for processing, including customer contracts, sales proposals, W-9s, NDAs, and insurance certificates.
• Provide direct customer service and technical support when needed.
• Route incoming customer requests to the appropriate department and track each request through to resolution.
• Access and maintain existing customer information within the company ERP software.
• Ensure clear, timely communication between sales, engineering, operations, and technical care departments on customer requests.
• Develop and deploy AI tools that enhance and scale enterprise channel business efforts.

Qualifications

• High school diploma or equivalent.
• Prior field experience as an alarm technician, with a practical understanding of installation, service, and customer-facing technical work.
• Working knowledge of the Microsoft Power Platform (Power Apps, Power Automate, Power BI, and Dataverse).
• Proficient with modern AI tools and comfortable applying them to automate, summarize, draft, and analyze business workflows.

Requirements

• Enterprise systems hold clean, reliable, and trustworthy data that sales leadership can act on without second-guessing.
• Every enterprise customer has a documented service response plan and a predictable, repeatable experience.
• Pre- and post-sale documents move through the pipeline without bottlenecks or lost items.
• Sales, engineering, ops, and technical care operate from shared context, with minimal dropped handoffs.
• AI-assisted workflows measurably reduce manual effort across the enterprise channel.

Key Competencies

• Exceptional organizational skills and strong attention to detail.
• Clear, proactive written and verbal communication across technical and non-technical audiences.
• Systems thinking: ability to see how data, processes, and people connect end to end.
• Customer-first mindset paired with a bias for execution.
• Comfort operating in a remote, cross-functional environment and driving outcomes without direct authority.

Company Description

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.