[Hiring] Enterprise Program Manager @FORTÉ

Role Description

The Program Manager’s primary objective is to ensure a consistent experience for our enterprise customers as FORTÉ delivers our portfolio of services directly and through trusted partnerships, including our Global Presence Alliance.

• Ensure consistency in communications and adherence to our customer and FORTÉ standards.
• Ensure billing, documentation, tracking and other correspondence is delivered to our customer accurately, on-time and to the mutually agreed upon formats.
• Partner with the enterprise sales representative to serve as a primary point of contact for our customers.
• Lead the accumulation of KPIs and other key customer data provided during Quarterly Business Reviews (QBRs) and in other customer touchpoints.

Qualifications

• Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects. Program Management preferred.
• Experience leading a team.
• Ability to interpret engineering schematics and to communicate design intent to customers and team members.
• PMP Certification preferred.
• Industry certifications are a plus: CTS AVIXA, ITIL.

Benefits

• Healthcare, vision & dental coverage to keep you and your family well.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars.
• Employer-paid life and disability insurance for added peace of mind.
• 401(k) with company match to invest in your future.
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success.
• Tuition reimbursement and ongoing learning opportunities to support your growth.
• Employer-paid employee assistance program to care for your physical, mental, and financial health.
• Paid time off that helps you truly disconnect.

Company Description

FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.