[Hiring] Engineering Program Manager II IS - Voice Services @Providence

Role Description

The Engineering Program Manager will work with their engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. Their responsibilities span the life of the solution or service and include:

• Collaboration with engineering and business stakeholders
• Engaging with caregivers
• Working with engineering to define the solution or service
• Managing the release
• Establishing the solution/service's identity in the ecosystem
• Connecting with and supporting the caregiver community

This role requires deep contact center knowledge and familiarity with leading contact center projects, strategy, and architecture. Expertise in Cisco/Webex is strongly preferred.

Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or an equivalent combination of education and experience
• Minimum of 3 or more years of related contact center experience

Requirements

• Experience in a Healthcare environment (preferred)

Benefits

• Best-in-class benefits designed to support you and your family
• Retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance and disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits and well-being resources
• Additional compensation may be available (shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities)

Salary Range by Location

• AK: Anchorage: Min: $48.27, Max: $76.22
• AK: Kodiak, Seward, Valdez: Min: $50.32, Max: $79.45
• California: Humboldt: Min: $50.32, Max: $79.45
• California: All Northern California - Except Humboldt: Min: $56.46, Max: $89.13
• California: All Southern California - Except Bakersfield: Min: $50.32, Max: $79.45
• California: Bakersfield: Min: $50.32, Max: $79.45
• Montana: Except Great Falls: Min: $38.86, Max: $61.36
• Montana: Great Falls: Min: $36.82, Max: $58.13
• New Mexico: Min: $38.86, Max: $61.36
• Oregon: Non-Portland Service Area: Min: $45.00, Max: $71.05
• Oregon: Portland Service Area: Min: $48.27, Max: $76.22
• Texas: Min: $36.82, Max: $58.13
• Washington: Western - Except Tukwila: Min: $50.32, Max: $79.45
• Washington: Southwest - Olympia, Centralia & Below: Min: $48.27, Max: $76.22
• Washington: Tukwila: Min: $50.32, Max: $79.45
• Washington: Eastern: Min: $42.96, Max: $67.82
• Washington: Southeastern: Min: $45.00, Max: $71.05