[Hiring] Emergency Call Handling Project Manager @Motorola Solutions

Role Description

At Motorola Solutions, we support customers so they are always ready for those critical moments. As an Emergency Call Handling Project Manager , you will lead the deployment of a suite of Next Generation 911 (NG911) solutions. Your role is vital in enhancing the ability of first responders to manage emergency situations through cutting-edge technology and seamless system integration.

Core Responsibilities

• Project Integration & Planning
  • Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
  • Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.
  • Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.
• Scope & Schedule Management
  • Initiate, generate, and maintain detailed project schedules (WBS). Lead regular scheduling status reviews to track actual progress against the baseline.
  • Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.
• Financial & Cost Management
  • Maintain project budgets encompassing both labor and capital expenditures.
  • Monitor financial objectives including revenue recognition, margin health, and cash flow.
  • Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints.
• Risk & Quality Management
  • Perform ongoing risk identification and qualitative/quantitative analysis. Develop and maintain a Risk Register and mitigation plans.
  • Promptly alert management of significant risks or problems and prepare actionable recovery plans.
  • Ensure all projects adhere to Motorola Solutions’ designated standards and Quality Assurance processes to ensure mission-critical reliability.
• Communications & Stakeholder Management
  • Serve as the central point of contact for customers, subcontractors, and internal cross-functional teams.
  • Establish and nurture relationships with customers and channel partners.
  • Organize and lead project kick-offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders.

Qualifications

• Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.
• PgMP, PMP and/or Certified Associate in Project Management (CAPM) are strongly desired.
• Remote position based in the United States with the ability to travel up to 10% of the time.
• Experienced with Public Safety communications systems is considered an asset.
• Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.
• Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.
• Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.
• Experienced with project risk assessment and risk mitigation strategies.
• Must be a self-motivated team player able to work effectively with general guidance toward objectives.
• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.
• Must have excellent interpersonal, presentation, and negotiation skills.
• Must be able to think outside of the scope of responsibilities and take initiative.
• Must be able to work collaboratively with regional and territorial management.
• Must be able to effectively communicate with relevant peers and senior stakeholders.
• A Master's Degree is considered an asset.

Requirements

• Bachelor's Degree with 3+ years of experience in project management OR 5+ years of experience in project management.
• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!