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Project Management
Director, Virtual Care Operations
@SideBy Care
[Hiring] Director, Virtual Care Operations @SideBy Care
Apr 04, 2025 - SideBy Care is hiring a remote Director, Virtual Care Operations. 💸 Salary: $120,000 - $140,000 usd. 📍Location: USA.
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Role Description
We are seeking a strategic and experienced Head of Operations for Virtual Care to lead and optimize our virtual healthcare services. This role is crucial for ensuring efficient, high-quality, and scalable virtual care delivery, driving operational excellence, and enhancing patient experience. The ideal candidate will have a deep understanding of telehealth operations, revenue cycle and technology requirements.
- Operational Leadership: Oversee all aspects of virtual care operations, including scheduling, patient support, technical support, and workflow management.
- Process Optimization: Develop and implement operational processes and procedures to improve efficiency, quality, and patient satisfaction.
- Clinical Operations: Overseeing hiring, credentialing, onboarding, and training processes. Additionally, this role entails managing client-related processes such as GI order processing, intro calls, intake form support, scheduling, visit documentation, and care team client reviews.
- Revenue Cycle: Insurance eligibility, ensuring price transparency and client financial responsibility, and overseeing accurate coding for patient visits.
- Budget Management: Manage to the operational budget for virtual care, ensuring cost-effectiveness and resource optimization.
- Customer Success: Practice and client engagement, such as implementation marketing, training, providing progress reports, outreach, and offering customer support for care delivery and related technology.
- Patient Experience: Drive initiatives to enhance the patient experience and ensure seamless virtual care delivery.
- Technology Management: Collaborate with IT and product teams to ensure the effective implementation and utilization of telehealth technology and platforms.
- Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track and report on operational performance, identifying areas for improvement.
- Compliance and Regulatory: Ensure compliance with all applicable healthcare regulations, privacy laws (HIPAA), and telehealth guidelines.
- Team Management: Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration and continuous improvement.
Qualifications
- Bachelor's degree in healthcare administration, business administration, or a related field. Master's degree preferred.
- Minimum of 5 years of experience in healthcare operations, with a focus on virtual care or telehealth.
- Strong understanding of telehealth technology, platforms, and workflows.
- Proven track record of developing and implementing operational processes and procedures.
- Understanding of clinician, licensing and credentialing.
- Experience with healthcare regulations, privacy laws (HIPAA), and telehealth guidelines.
- Excellent leadership, communication, and problem-solving skills.
- Ability to analyze data and generate reports to track performance and identify areas for improvement.
Key Skills
- Telehealth Operations
- Process Optimization
- Technology Management
- Performance Monitoring
- Regulatory Compliance
- Team Leadership
- Patient Experience Enhancement
- Budget Management
Benefits
- We offer a comprehensive benefits package including health insurance, paid time off, and professional development opportunities.
- Health Insurance: Medical, dental, vision
- Unlimited Paid Time Off: Vacation, sick leave
- Professional Development: Training, conferences
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
$120,000 - $140,000 usd
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
